JOB DESCRIPTION SUMMARY:

The Lead Business Analyst will manage user stories and requirements while helping to drive the success of various IQVIA Real World Technology products. These products have both internal and external users and form a major technical foundational component in IQVIA’s overall strategy to deliver insight to its customers. The role requires collaborating cross-functionally with clinical stakeholders, technology teams, offshore resources and third-party vendors. The Lead Business Analyst should have in-depth experience working with end users, developers, and other analysts to refine identified business needs through design reviews and elicitation sessions using a variety of proven IIBA techniques.

RESPONSIBLITIES:

• Maintains the product vision and roadmap and support growth opportunities
• Supports the product strategy by staying up to date on market trends and understanding the latest customer needs
• Monitors and adheres to success metrics, analyze data for insights, and coordinates with partner teams to support business strategies
• Translates product roadmap features into product requirements including features, user stories and acceptance test criteria into a requirements management tool, such as Top Team, TestRay, Jira, Jira Align
• Prioritizes and translates high level requirements into detailed user stories that the development team can execute against
• Acts as product expert for users, able to bring creative ad-hoc solutions to use cases
• Monitors and evaluates product progress including outcomes of deliverables, and recommends additional improvements based on internal and customer feedback
• Supports in mitigating impediments to ensure successful completion of Release/Sprint Goals
• Facilitate and/or participate in joint analysis and design sessions with developers to understand needs of the customer
• Assist with process modeling to clarify business requirements, and to enhance or re-engineer business processes, prior to, or in parallel with, solution design and implementation, as necessary
• Be a “go to” subject matter expert for IQVIA technology systems. Assist in knowledge transfer to other technical staff members of business data processes
• Collaborate with developers and other analysts to ensure adherence to business requirements and customer needs
• Triage user issues reported
• Resolve conflicting end-user requirements
• Follow IQVIA System Development Life-Cycle (SDLC) and Computer System Validation (CSV) procedures, as appropriate
• As needed, review SDLC Development and Validation document(s) prior to authorization, to ensure that it incorporates previously-captured requirements, and includes tests or test steps that explicitly address each identified user requirement
• Collaborate with Global IT Solutions functional groups by adhering to established processes to ensure that business requirements are delivered through successful project implementation of optimal, cost-effective solutions

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Strong ability to communicate technical and data concepts to non-technical audiences, and business concepts to technical audiences
• Strong analytical, organizational, verbal communication and business writing skills
• Strong relationship building and facilitation skills to work directly with business users who are not technical in nature
• Critical thinking abilities to take complex, ambiguous, abstract requirements and break them into smaller components, patterns, views and features
• Strong knowledge of technical and grammatical editing
• Expert knowledge of Software Development Life Cycles (SDLC) and agile lifecycle methodologies and the role of a Lead Business Analyst with the SDLC
• Familiarity with Agile development methodology is highly desirable Pharma/CRO or healthcare experience within a regulated industry preferred
• Ability to conceptualize and think creatively

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Candidates should possess a Bachelor's degree, and have a minimum of 8-10 years of business experience, working towards or holding applicable industry accreditation or certification; or equivalent combination of education, training and experience.
• Business Analyst LEADERSHIP experience (4+ years)
• We do not need someone that simply gathers requirements, we need someone that can drive the conversation and lead client requirement conversations by leveraging technical and functional experience
• 8-10 years of Business Analyst experience
• Strong preference for candidates with CRO OR direct-to-patient marketing technology
• Experience writing integration requirements. Specifically, with web-based applications and/or MuleSoft

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status