Job description
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!
The Lead Team Member Experience Specialist strengthens Credit Acceptance as a great place to work through the creation of innovative and compelling team member-focused events and engagement opportunities within a hybrid work environment. This person will primarily focus on managing large-scale Company initiatives with the largest impact and complexity.
Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company’s Big, Hairy, Audacious Goals!
Outcome and Activities:
- This position will work from home; occasional planned travel to an office location may be required. However, this position is permitted to work at an office location if requested by the team member.
- Prioritizes the team member experience throughout planning the event; incorporating a holistic view of event/engagement to strengthen the Credit Acceptance internal brand, culture, and experience
- Oversees full-project scope of deliverables for Company large-scale events as defined by [event matrix, ex: in-person and virtual attendees 500+]
- Designs and implements impactful hybrid virtual/in-person programming
- Develops and manages detailed event budgets and project timelines
- Seeks new ways to offer high-level hospitality to our team members
- Solicits feedback and implements improvements immediately
- Manages all aspects of events from start to finish according to defined requirements including soliciting quotes and securing vendors for the venue, décor, menu, A/V service, entertainment, etc.
- Discovers and maintains external partnerships to support the business and financial strategy for events and strengthen the external brand for the Company
- Organically mentors team members to share knowledge and expertise
- Collaborates with internal stakeholders and leadership to identify objectives
- Fosters and maintains relationships with internal partners. Leverages these relationships to continue to understand the needs of the business and internal collaboration for events
- Sustains a sense of urgency and ownership for all events managed, planned, and executed by the Credit Acceptance Experience Team
- Provides planning and activation support for Credit Acceptance Experience team members to ensure a balanced and manageable workload. Accepts diverse projects based on availability.
- Collaborates with Engagement Team members, internal, and external partners to achieve team, department, and company goals
- Effectively prioritizes workload based on the needs and evolving focus of the HR department and Company
- Delivers strong results on event KPIs, but remains innovative, confident, and flexible to test thoughtful ideas and approaches
- Excels at navigating and leading conversations and meetings with all levels of team members
- Serves as SME to advise and guide department decisions around engagement and events using skillset, industry knowledge and historical data and feedback
- Understands and flourishes in an ever-changing landscape of projects and direction as an event professional
- Continually discovers new industry knowledge by seeking out opportunities to network, learn and share ideas
- Operates independently with little to no oversight from the manager
Knowledge and Skills:
- Exceptional program management and organizational skills, with above-average attention to detail
- Highly collaborative; seeks diversity of ideas
- Flexible with changes to the scope of work
- Strategic/critical thinking
- Team member-centric mentality
- Creative with the ability to come up with new and innovative ideas
- Excellent active listening and communication skills
- Problem-solving skills, with the ability to identify, interpret and act on information promptly and effectively
- Self-motivated, proactive, and able to perform without direct supervision
- Committed to continuous improvement
- Skilled at balancing multiple tasks and deadlines in a fast-paced environment
- Outgoing and collaborative with a willingness to support other roles when needed
- Receptive to feedback aimed at improving performance
Requirements:
- Bachelor’s degree in Hospitality, Business, or equivalent experience
- 5+ years of large-scale event management experience, and a proven track record developing and managing multiple simultaneous events
- Demonstrated ability to manage schedules and budgets
- Proficient in Microsoft Word, Outlook, PowerPoint, above average skills with Excel
- Ability to travel to meet business needs: up to 25% travel
Targeted Compensation: $66,500 - $88,500 + an annual bonus plan
INDCSLP
#zip
#LI-Remote
Our Company Values:
To be successful in this role, Team Members need to be:
- Positive by maintaining resiliency and focusing on solutions
- Respectful by collaborating and actively listening
- Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
- Direct by effectively communicating and conveying courage
- Earnest by taking accountability, applying feedback and effectively planning and priority setting
Expectations:
- Remain compliant with our policies processes and legal guidelines
- All other duties as assigned
- Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click
here
for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.
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