Do you have what it takes to set people up for success? Do you enjoy a mix of “front of the house” and “behind the scenes” responsibilities?

As a Learning and Development Coordinator at Heartland Family Services, you will have an opportunity to make a lasting impact on our employee experience through your ability to facilitate and develop trainings, identify needs, research best practices and building strong relationships across the agency. In this role, you will help us to take our day-to-day employee operations to the next level so we can do our best work strengthening individuals, and families through advocacy, education, counseling, and support services.

We are incredibly proud of the workplace we’ve built. As Heartland Family Service enters an unprecedented phase of growth, we need a reliable, adaptable, and mature professional who can grow with us.

Compensation Range: $44,500 to $60,300 (per year) based upon experience.
Work Schedule: 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m.

• Facilitate and/or coordinate and develop all initial and ongoing training for employees in accordance with agency contractual requirements and prescribed models.

• Coordinate and schedule with internal trainers required trainings as needed to ensure adequate opportunities for employees to attend agency and program required training sessions.

• Organize and schedule event logistics, as well as design and prepare materials for in-person trainings, webinars, workshops, conferences, etc.

• Maintain current certification in areas assigned to facilitate.

• Collaborate with Program Directors to assist in monitoring staff growth and development, with an emphasis on needs identification and the facilitation or coordination of services to address these needs.

• Identify internal and external training programs to address competency gaps.

• Work closely with the Learning Director to ensure that learning services address employee and agency needs.

• Research training best practices to stay current with new techniques and practices, as well as best practices in the field and topics related to specific populations/needs.

• Ensure Council on Accreditation (COA) training standards are met.

• Develop metrics and competency guides to measure effectiveness of learning programs.

• Maintain the Learning Management System to ensure consistent and accurate tracking and reporting. Provide procedural information, ongoing support, and guidance to employees.

• Tabulate data and measure quality of training and development programs through participant feedback and surveys in the LMS.

• Maintain the internal Learning calendar and schedule and assign training plans and courses in the Learning Management System, Relias, and promote available training opportunities to employees

The qualities we want:

• Rapport Building—your ability to connect makes people feel comfortable and welcome.
• Communication- able to communicate well, listen effectively and be aware of nonverbal communication.
• Initiative and Creativity- Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems.
• Organized—you bring order to your work and explore ways of streamlining processes, so they are more scalable.
• Reliability—people can always count on you to do what you say, and you are known for your conscientiousness and dependability.

What you will bring:

• Bachelor’s Degree in communications, organizational psychology, education, or related field.
• 2-3 years of training experience required.
• Knowledge of adult training methodology, instructional design, learning theory and principles
• High-level of effective interpersonal communication skills, both written and verbal plus organization and presentation skills.
• Proficient knowledge of Windows, Power Point, Word and Excel or similar programs required
• Knowledge of Relias LMS system preferred.
• Knowledge of Articulate/Storyline 360 system preferred
• Valid driver’s license/ acceptable driving record

WHAT YOU’LL LOVE ABOUT US-

• Casual work environment in a hybrid work setting which allows up to two days per week working from home
• Competitive salary based on experience
• Flexible Paid Time Off
• Ground floor opportunity with room for growth
• Small team culture and collaboration
• Investment in continuous employee learning and development
• Paid four weeks of FMLA and two weeks of caregiver leave
• Structured support for a dynamic self-care plan that helps you to manage your work/life integration
• Strengths-based professional development and individualized coaching
• A trauma-informed culture where you are encouraged and supported to show up to work every day exactly as you are!
• The knowledge your work is helping to provide hope and healing to people who need it most and changing our communities for the better!

We know you will value Heartland’s culture of trauma informed care, our celebration of diversity and inclusion, flexibility, and our focus on caring for our people. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you!

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