Job description
Position Summary
The Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library.
- Promote the library’s collection and services
- Perform circulation activities
- Provide service desk coverage
- Provide materials to appropriate bins for transfer
- Provides research assistance to customers
- Utilize integrated library systems software
- Assisting customers at several service points
- Training and assisting customers on various library policies, procedures, and processes
- Collaborating with Librarians to deliver programming and outreach services
- Assisting with volunteer management
- Perform shelving and weeding duties
Minimum Qualifications
Experience:
Minimum of one year of customer service experience including library or retail.
Education:
High School diploma or equivalent
Combination of relevant education and relevant experience accepted?: Yes
- Knowledge of integrated library systems software (IE: Horizon)
- Bilingual
Knowledge of
- Alpha-numeric sorting systems
- Various library systems
- Telephone etiquette
- Technology adeptness
- Excellent interpersonal and customer service skills
- Excellent time management skills with attention to detail
- Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
- Communication: Clearly conveying information to individuals or groups
- Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
- Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
- Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
- Proficient in various computer applications including Microsoft Office Suite
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any
new Mecklenburg County employees.
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