Job description
If you have exceptional customer services skills, a passion for helping others, and want to be a part of a team making a difference in the lives of Virginians, then join our team!
The Department of Professional and Occupational Regulation ( DPOR ) is on mission to provide the best customer experience possible as we build Virginia’s workforce helping qualified people of all backgrounds start businesses and work in their chosen fields. As a Licensing Specialist, you will play a key role in Virginia’s economic vitality. The Licensing Specialist processes applications and changes for licensure/certification from businesses and individuals for the regulatory boards assigned to each section. This position provides telephone coverage and provides thorough and accurate information related to the statutes, regulations, policies, and procedures for the boards with which assigned.
The Department of Professional and Occupational Regulation ( DPOR ) is on mission to provide the best customer experience possible as we build Virginia’s workforce helping qualified people of all backgrounds start businesses and work in their chosen fields. As a Licensing Specialist, you will play a key role in Virginia’s economic vitality. The Licensing Specialist processes applications and changes for licensure/certification from businesses and individuals for the regulatory boards assigned to each section. This position provides telephone coverage and provides thorough and accurate information related to the statutes, regulations, policies, and procedures for the boards with which assigned.
In this position, you will serve as Licensing Specialists for Board sections, i.e. Contractors, Real Estate, Barbers and Cosmetology, Architects, Engineers, Land Surveyors, Asbestos, Lead, Home Improvement, Wastewater Operators, Community Interest Communities, etc. While the immediate needs are for Licensing Specialists in our Barbers and Cosmetology, Hearing Aid Specialists and Opticians section, Contractors section, and Real Estate section, this posting may be used to fill Licensing Specialist vacancies in other sections should the need arise within 90 days of the close date.
The Department of Professional and Occupational Regulation ( DPOR ) is an executive branch agency under the Secretary of Labor for the Commonwealth of Virginia. Our regulatory boards are comprised of practitioners and citizens appointed by the Governor and are responsible for regulating certain professions and occupations, ranging from architects and contractors to cosmetologists and professional wrestlers. DPOR issues professional licenses, certificates, or registrations to more than 300,000 individuals and businesses. We protect the public by verifying minimum competency, investigating complaints, and upholding professional compliance with state law and regulations.
Note: An additional requirement for applying for this position is detailed in the “Special Instructions to Applicants” below. Be sure to follow the instructions provided below and be advised that if the proper document is not attached to your submitted application through this system, then your application will not be considered for this position.
TELEWORK OPTIONS : Please note that this position may be eligible for limited telework and is not a full-time telework position. Upon hire into this position, the agency requires the incumbent to be in the position for 120 days before a specific telework schedule may be submitted for consideration.
Minimum Qualifications
- Customer service experience with exceptional customer service skills
- Strong verbal and written communication skills with experience in handling phone calls and the preparation of written correspondence
- Ability to follow verbal and written directions
- Strong attention to detail
- Ability to analyze and compare information, draw conclusions, exercise discretion and judgement in eligibility determinations
- Ability to work as a team member with limited supervision while handling multiple tasks.
- Experience with Microsoft Word and Outlook or equivalent software applications
- High school graduate or equivalent
Preferred Qualifications
- Some post high school course work preferred
- Experience in determining eligibility for licensure or programs preferred
- Experience in a call center environment preferred
- Experience with Microsoft Excel and entry of information into a database preferred
- Bilingual skills preferred with a strong preference for fluency in Spanish
Special Requirements
ADDITIONAL DOCUMENT REQUIRED: (See Special Instructions to Applicants)
VETERAN STATUS: When applying for this employment opportunity, if you indicate you are a veteran, please provide a copy of your DD214 to personnel@dpor.virginia.gov prior to the job posting closing.
ALTERNATIVE HIRING PROCESS: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019, or DBVI at 800-622-2155. Please provide a copy of your Certificate of Disability (COD) to personnel@dpor.virginia.gov prior to the job posting closing.
LAY OFF POLICY: If you have been affected by DHRM Policy 1.3 Layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit a copy of the card to personnel@dpor.virginia.gov prior to the job posting closing.
ELECTRONIC APPLICATIONS OR RESUMES ONLY: DPOR does not accept mailed, emailed, faxed, or hand delivered applications or resumes.
BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include: local agency checks, criminal record check, driving record, employment verification, verification of education, and other checks requested by the hiring authority related to the position. Please be advised if the information gathered does not coincide with the information listed on your application or resume, your application will no longer be considered for the position.
LICENSES: Applicants must disclose any current professional or occupational registration, certification, and license(s) held by DPOR. Applicants with an active license issued by the Department of Professional and Occupational Regulation (DPOR) may be required to place their license in an inactive status while employed with the agency. Additional information may be provided by the Human Resources Office.
Veterans, AmeriCorps, Peace Corps, and other national service alumni and people with disabilities are encouraged to apply.
DPOR is an Equal Opportunity Employer.
VETERAN STATUS: When applying for this employment opportunity, if you indicate you are a veteran, please provide a copy of your DD214 to personnel@dpor.virginia.gov prior to the job posting closing.
ALTERNATIVE HIRING PROCESS: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx, or call DARS at 800- 552-5019, or DBVI at 800-622-2155. Please provide a copy of your Certificate of Disability (COD) to personnel@dpor.virginia.gov prior to the job posting closing.
LAY OFF POLICY: If you have been affected by DHRM Policy 1.3 Layoff, and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit a copy of the card to personnel@dpor.virginia.gov prior to the job posting closing.
ELECTRONIC APPLICATIONS OR RESUMES ONLY: DPOR does not accept mailed, emailed, faxed, or hand delivered applications or resumes.
BACKGROUND INVESTIGATIONS: Final candidates are subject to a background investigation. The investigation may include: local agency checks, criminal record check, driving record, employment verification, verification of education, and other checks requested by the hiring authority related to the position. Please be advised if the information gathered does not coincide with the information listed on your application or resume, your application will no longer be considered for the position.
LICENSES: Applicants must disclose any current professional or occupational registration, certification, and license(s) held by DPOR. Applicants with an active license issued by the Department of Professional and Occupational Regulation (DPOR) may be required to place their license in an inactive status while employed with the agency. Additional information may be provided by the Human Resources Office.
Veterans, AmeriCorps, Peace Corps, and other national service alumni and people with disabilities are encouraged to apply.
DPOR is an Equal Opportunity Employer.
Special Instructions to Applicants
WRITING EXERCISE: The details of the specific document that
MUST be attached are listed below.
In a separate document, please address the following:
This position requires exceptional customer service skills and the ability to work in a team environment. In your own words, explain what exceptional customer service skills means to you. Include specific examples of when you provided such customer service while working in a team environment.
When you apply, the online system will give you the opportunity to attach this required document. Be careful to attach the correct document ( not your resume or cover letter) because once an application has been submitted with a certain document, you will not be able to submit another document for consideration. The separate document with your response MUST be electronically attached with the submission of your application in order to be considered for this position.
CONFIRMATION: This website will provide a confirmation of receipt when the application is submitted for consideration. You have not completed the process until you receive a confirmation number.
STATUS UPDATES: Please refer to your RMS account for the status of your application and the status of this position.
In a separate document, please address the following:
This position requires exceptional customer service skills and the ability to work in a team environment. In your own words, explain what exceptional customer service skills means to you. Include specific examples of when you provided such customer service while working in a team environment.
When you apply, the online system will give you the opportunity to attach this required document. Be careful to attach the correct document ( not your resume or cover letter) because once an application has been submitted with a certain document, you will not be able to submit another document for consideration. The separate document with your response MUST be electronically attached with the submission of your application in order to be considered for this position.
CONFIRMATION: This website will provide a confirmation of receipt when the application is submitted for consideration. You have not completed the process until you receive a confirmation number.
STATUS UPDATES: Please refer to your RMS account for the status of your application and the status of this position.
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