Job Summary:

This position is responsible for advanced cash processing duties: resolving research requests, completion of return item reversals, rejected payment applications, incoming refunds, reversal requests, and forwarding funds.

This role ensures proper application of incoming mortgage payments through the various payment options established by the company. This will include ACH payments, wires, lockbox payments, online payments, and manually posted payments. The cashiering area is also responsible for establishing ACH, bi-weekly payments, and processing loan payoffs.

Essential Duties and Responsibilities:

• Resolve research requests to the Cashiering department
• Complete return item reversals
• Research and process payment application rejects
• Forward servicing released items and returns to borrowers
• Process reversal and refund requests
• Application of construction loan funds for fees and escrow
• Apply refunds for property tax and insurance
• Process incoming funds for claims and incentives
• Complete daily reconciling items
• Receive and sort daily system reports
• Process payments for all loan types
• Responsible for performing incoming maintenance requests for ACH Drafting
• Loan maintenance
• Handle lock box rejects as applicable
• Special projects as assigned
• Other duties as assigned

Performance Expectations:

• Perform all actions in accordance with the Mission, Vision, and Convictions of EHL.
• Provide a “WOW” experience and effectively communicate with associates, clients, partners, and vendors via phone, written communication and/or in person.
• Seek Feedback: Host regular and timely communication with associates and Manager.
• Be willing to assume additional responsibilities/duties/projects as they arise.
• Have strong organization skills, the ability to learn quickly, and accuracy/timeliness in completing tasks.
• Eloquently deal with problems involving several concrete variables in standardized situations
• Perform all actions in accordance with policies and procedures of the company.
• Expected to meet productivity guidelines of the position.
• Effectively use software specific for the position and Microsoft office products.
• Work well with other members of the EHL team and be willing to fill in when needed.

Specific Skills/ Knowledge/ Abilities Required for Position:

• High School Diploma or GED.
• 1-3 years background in mortgage loan servicing, cashiering experience preferred.
• Experience with LPS/Black Knight/MSP servicing software preferred.
• Exercise good judgment and strong character, motivated, hard working.
• Ability to work well with fellow associates, clients and vendors.
• Good communication skills. Neat, clean, healthy work habits.

Physical Requirements:

• Ability to work in a fast-paced, occasionally noisy environment.
• May be required to drive for business purposes and if so, must hold a driver’s license in good standing and maintain personal auto insurance in compliance with EHL’s Auto Insurance policy.
• Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
• Requires all forms of dexterity and mobility throughout the shift.
• Occasionally required to reach with hands and arms, sit climb or balance, stoop, kneel, crouch or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.

Benefits and Perks:

Eligible associates (and their families) have the option to enroll in medical, dental, and/or vision coverage of which both the associate and the company contribute towards expenses. Basic Life/AD&D insurance for eligible associates as well as a Short-term Disability benefit are provided by Evergreen. Additional Voluntary Life/AD&D, Long-term Disability benefits and Legal/ID protection plans paid for by the associate are also available. Associates are automatically enrolled in Evergreen’s 401(k) plan. Personal Time Off (PTO) of up to 13.34 hours may be earned monthly and associates may enjoy 11 paid holidays each year. Paid voluntary day of work, company matching on charitable donations and mortgage loan benefit.

Compensation:

The base hourly range for this position is $14.02 - $25.42, depending on a number of factors including location and experience.

Evergreen is an equal opportunity employer and E-Verify employer.www.Evergreenhomeloans.com

Equal Housing Lender

©2023 Evergreen Moneysource Mortgage Company® NMLS ID 3182. Equal Housing Lender. Trade/service marks are the property of Evergreen Home Loans. All rights reserved. Licensed under: AZ Mortgage Banker License #0910074; CA Dept. of Financial Protection and Innovation under the CA Residential Mortgage Lending Act #4130291; CO Regulated by the Division of Real Estate; FL Licensed as a Mortgage Lender by the Office of Financial Regulation; ID Mortgage Broker/Lender MBL-3134; MT Mortgage Lender License 3182; NV Mortgage Company License 4837; OR Licensed under the OR Consumer Finance Act ML-3213-NMLS 3182; TX Department of Savings and Mortgage Lending Company License NMLS #3182; WA Consumer Loan Company CL-3182; WY Mortgage Lender/Broker 3467.