Job description

The primary role of the Senior Collections Specialist is to successfully skip trace, collect, and/or coordinate repossession on auto loans that are scheduled to charge off. This position requires a demonstrated ability to negotiate expedited payment arrangements or surrender of collateral. A successful candidate will have an advanced comprehension of skip tracing, negotiation techniques, and communication skills. The primary objective of the position is to mitigate loss using the aforementioned skills.

$1,000 Sign On Bonus

What is a day in the life at Flagship as a Loan Servicing Skip Tracers?

• Utilize advanced skip-tracing techniques in order to establish customer contact and/or locate collateral (utilizing all company-approved tools and information sources).

• Effectively presents payment options as applicable. Analyzes and uses the information to negotiate appropriate payment arrangements. Clearly and concisely communicates information to customers.

• Provides thorough and accurate documentation and maintains superior quality assurance and compliance results.

• Utilizes superior time management skills as it relates to managing an assigned queue of potential charge-off accounts.
• Knowledge of state repossessions laws/regulations.

• Overcome borrower objections and educate the borrower in understanding their account(s) and responsibilities.

• Negotiate account settlements with borrowers.

• Extensive interaction with Repossession Agents and other company-approved vendors.
• Identify accounts that may require legal action and refer to the proper approval authority for resolution.

• Ensure legal repossession notices such as Right to Cures, Notice of Sales, and Deficiency letters are properly sent and documented in the system of record.

About you:

• 5 years of auto finance collection experience within a call center environment. 2 years skip tracing/repossession experience in a full balance charge off department.

• Superior communication skills with the ability to maintain composure with difficult borrowers.

• Demonstrated ability to consistently achieve aggressive loss mitigation goals within an individual work queue.
• Schedule flexibility and the ability to work in a fast-paced ever-changing work environment.

• Ability to display a high level of personal accountability and ownership of work performed.

• Knowledge of collection and repossession laws on the federal, state, and local levels.
• Ability to thrive in a "team-first" rather than a "me first" environment.
• Proficient in MS Office; Including Word, Excel, and Outlook.

• English/Spanish bilingual skills are a plus.

• Possess strong problem solving and negotiation skills.

• A desire to exceed challenging goals, self-motivated and able to demonstrate personal initiative in an effort to achieve high standards of performance.

• Must be adaptable to change, flexible, and demonstrate persuasive communication and organizational skills.

NOTE: Must be able to work a flexible schedule, to include 2 Saturdays per month.

If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best, visitwww.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our website.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Signing bonus

Work Location: One location

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