About CBC Mortgage Agency

Voted as one of the top 20 places to work in Utah, and winner of Best Communication in the State of Utah. CBC Mortgage Agency (CBCMA) focuses on personal and professional development as the core value of the Company that has established a record of success and growth. Take your career to the next level in a comfortable workplace with an environment that encourages networking and team socializing. As well as great perks and benefits the position offers competitive wages, depending on experience, as well as full benefits, including medical, dental, and vision insurance coverage, short- and long-term disability, and a 401(k) plan retirement investment. In addition to these great benefits, we offer 11 company holidays a year and paid time off (PTO).

ABOUT CEDAR BAND CORPORATION

We are a federally chartered tribal corporation owned by the Cedar Band of Paiutes. Deeply rooted in our rich history, we provide industry-leading military and government contractor services, including construction management, technology, telecommunications, and staffing solutions, as well as the mortgage industry, convenience store, and beverage distribution services to federal agencies and commercial industries. From our modest beginnings as a single IT company with one contract, we have grown to ten branded companies across the nation. Headquartered in Cedar City, Utah, with regional offices and project sites in South Jordan, UT; Las Vegas, NV; Huntsville, AL; and other locations across the United States. We employ over 100 employees, who are all committed to our vision to be an industry leader as a tribally-owned business that provides world-class service. In order to attract and retain this caliber of employees, we offer competitive compensation, excellent benefits, and a dynamic work environment based on open communication and honesty

Compensation

$20.00+/hr DOE; Full-time non-exempt (overtime eligible); Comprehensive benefits eligibility (Medical, Dental, Visions, and more...); 401-K retirement; Mental Health & Wellness Progam benefits; Paid Time Off (PTO); and bonuses.

Job Summary

The Servicing Representative is responsible for providing customer service and payment collection. They are responsible for the processing of payments, customer communication, handling of legal documents, and communication with Borrowers, Correspondent Lenders, and Investors. Qualified candidates must possess excellent communication skills with the confidence to persuade and negotiate.

Essential Job Duties

• Strong commitment to providing exceptional customer service.
• Strong communication and organizational skills.
• Must be able to work independently and with a team.
• Excellent written and verbal communication skills
• Resolving loan servicing issues for borrowers, correspondent lenders, investors, and internal staff via phone calls and emails
• Able to meet and adhere to all company and departmental policies and procedures
• Provides exceptional customer service to internal and external clients in a positive, professional, and enthusiastic manner.
• Assists the team with other responsibilities in the loan servicing department on an as-needed basis
• Utilizes available resources to identify customers' needs accurately and efficiently when assisting customers with information regarding their accounts.
• Responds to and resolves any customer concerns in a timely and courteous manner and documents all communication through the company’s proprietary loan management system’s log.

Competencies

• Minimum two years of Mortgage lending experience required
• Professional attitude and appearance.
• Strong customer service skills.
• Must be able to work in a team environment.
• Ability to be resourceful and proactive when issues arise.
• Strong organizational skills and the ability to prioritize tasks to meet daily deadlines
• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite.
• Fluent in Spanish (speaking, reading, and writing).

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Requirements

• Prolonged periods of sitting at a desk.
• Must be able to lift up to 15 pounds at times.

Position Type/Expected Hours of Work

This is a full-time remote position; work hours and days are Monday through Friday, 8 a.m. to 5 p.m. with overtime as job duties demand.

Preferred Education and Experience

• High School Degree/GED
• 1-2 years of position-related experience.
• Fluent in Spanish (speaking, reading, and writing).

Work Authorization/Security Clearance

Must be authorized to legally work within the United States of America.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.