Looking to add a detail-oriented leader to focus on the guest experience at BlackberryMountain. The Lodging Manager will oversee the Front Desk, Guest Services and Night Audit teams ensuring the highest level of service and hospitality for our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Oversee the daily operations and responsibilities of the Front Desk, Guest Service, Night Audit and Transportation Departments

• Ensure that our Teams provide World Class Hospitality for every guest throughout their stay
• Develop the Lodging Supervisors in the following duties:
  • Team member interactions with guests, increase positive feedback and reduction of negative comments
  • Maintain the budget while utilizing labor tracking and operational expense tools
  • Maintain and drive the RPOR
  • Foster positive communication with other departments
  • Develop team member knowledge through training, performance reviews, and development plans
• Advise Lodging Supervisors in appropriate resolution of employee relations issues
• Implement a hands-on approach to effectively manage the quality of daily operations
• Develop department goals and objectives that are aligned with the organizations Strategic Plan
• Ensure compliance with established company policies & procedures
• Demonstrate leadership & professional image to Team Members, Vendors & Guests

  Manager on Duty Responsibilities:

• Review all arrival and departure information with Front Desk to cross-examine each guest
• Observe and manage the Front Desk, Guest Services, Night Audit and Transportation teams to follow through on daily tasks
• Meet and speak with guests making certain they are enjoying their stay
• Handle guest requests and resolve any problems that may arise
• Operate the Lodging department successfully
• Communicate with each department on all issues that may arise

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members, Managers and interact with our guests.

EDUCATION AND TRAINING

• 4-6 years Hospitality Experience or 2-3 years Front Desk Experience preferred
• College Degree preferred
• Hospitality experience required
• Computer skills in MS Windows & Excel

LANGUAGE SKILLS

• Must have excellent verbal and written communication skills
• Must be able to interact with guests, team members and other departments on property

MATHEMATICAL ABILITY

• Understanding of basic math and general accounting

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to sit or be on your feet for a long period of time
• Must be able to lift up to 40 pounds
• Must be able to safely operate a company vehicle or golf cart

WORK ENVIRONMENT

• 5,200 acres of Blackberry Mountain property
• General office / front desk guest reception area
• Must be able to work outdoors in all weather conditions

Blackberry Farm and Blackberry Mountain are joined together with our core belief that our teams are at the heart of all we do. At Blackberry, we see ourselves as family, focused on our 18 foundations uniting us in our mission to support Legendary Hospitality, Memorable Experiences, and Generational Sustainability.

Blackberry Mountain provides a world-class hospitality experience for our guests. Our attention to every detail, impeccable service, unique activity offerings, and outstanding cuisine has helped Blackberry Mountain earn its pedigree as one of the most celebrated small luxury resorts in the world.

Blackberry Mountain is an Equal Opportunity Employer.