Job description

Shall be responsible for refining and implementing a comprehensive, multi-faceted strategy for provider education among providers of long-term services and supports (LTSS). The position is responsible for coordinating and collaborating across and between existing provider education and training workstreams, provider enrollment and reenrollment processes, oversight and monitoring activities, and with the administration’s management team to implement and manage a single, comprehensive and integrated provider education strategy consistent with District and federal requirements.

Responsibilities

1) Leads further development and implementation of, and provides day-to-day operational leadership for, the Long Term Care Administration’s master strategy for education and training for providers, including DHCF-led training and education programs, assessment of provider-driven training and education programs, and coordination with other District agencies on provider development.

2) Works with LTCA staff and the management team to identify, integrate, coordinate, and monitor existing activities and strategies to offer training and education to LTSS providers. Provides mechanisms for ensuring and monitoring staff knowledge and application. Coordinates and refines the administration’s overarching mechanisms for development, implementation and evaluation of these activities, their uptake by providers, and their relationship to other training and education activities aimed at LTSS providers.

3) Under supervision of the management team, develops, refines, and implements additional training and educational efforts consistent with existing opportunities and as a part of a coherent, cohesive overarching training and education master strategy. Considers and applies the implications of a multi-payer delivery system environment in the development of this strategy.

4) Develops, and oversees development of, policy and procedure regarding agency oversight of provider-led training and education efforts of provider staff, including monitoring of information-sharing, attendance at DHCF-held training, assessment of effectiveness, and assessment of overarching provider training and education program operations.

5) Under supervision of the management team, characterizes, integrates, and refines the explicit relationships proposed between administration activities impacting or impacted by provider training and education, including provider enrollment and reenrollment processes, routine provider oversight and monitoring, agency information-sharing and communications, and more. Incorporates learnings from these efforts into the administration-wide strategy to ensure consistency and effectiveness of all interdependent activities within the master strategy.

6) Performs independent research and analysis of provider training and education issues, challenges, promising practices, and opportunities, and makes recommendations regarding findings and/or implementation of new strategies.

7) Assists in the development and coordination of collaborations with other District agencies to link distinct training and education programs effectively in support of existing and new providers.

8) Provides team leadership in team working groups.

9) Establishes anticipated requirements for completion of work plans, establishes and adheres to project deadlines, identifies and addresses administration priorities.

10) Evaluates agency planning and control activities in compliance with applicable statements of policy and procedures.

11) Communicates findings and recommendations, both written and oral, to promote constructive change. Collaborates with management to establish timely, appropriate action plans and follow-up. Routinely monitors pertinent policies, laws, and regulatory requirements to ensure compliance with external regulations.

12) Performs other duties as assigned.

Qualifications

1) Knowledge of the office's mission, goals, programs, and administrative and operating procedures.

2) Knowledge of Medicaid programs and/or Medicare-Medicaid integration programs or demonstrations.

3) Mastery knowledge and expert experience with Medicaid program operations and/or health care provider operational practices and concerns.

4) Experience and skill in developing business infrastructure to simplify, streamline, and maintain the integrity of operational practices and procedures.

5) Mastery knowledge of applicable professional education and training principles, such as assessing retention of training content, procedures for offering continuing education training credits, and monitoring training programs.

6) Expert experience implementing and overseeing day-to-day operations related to special projects or programs.

7) Mastery skill in applying judgment regarding program and performance deficiencies and conditions, and to exercise tact and discretion when handling sensitive conversations and situations.

8) Skill in interacting with employees at all levels with tact, confidentiality, and diplomacy. Experience with leading work teams to develop, implement and operate special projects (e.g., grant-funded or Medicaid demonstrations).

9) Mastery skill to perform multi-task functions, organize and manage time effectively to meet deadlines and balance priorities.

10) Proven background in being self-managed, and application of advanced problem-solving and decision-making techniques.

11) Maintains the highest standards of conduct and ethical behavior; exercises sound professional judgment and demonstrates professional knowledge.

12) Expert knowledge of management analysis methodologies, techniques, and tools sufficient to provide guidance, direction, and support.

13) Mastery skill in critically reviewing, assessing, and analyzing policies and programs and developing recommendations.

14) Demonstrated written and oral communication skills.

15) Skill in establishing and maintaining effective relationships with co-workers, supervisors, and representatives of activities studied to resolve routine problems and provide advice and assistance on routine matters.

16) a) Graduation from an accredited four-year college or university with a bachelor’s degree plus five (5) years of specialized experience - specialized experience is experience which is in or directly related to the line of work of the position and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. At least one (1) year of the specialized experience shall be equivalent to the CS-12 grade level in the District of Columbia government service. OR b) An equivalent combination of education and experience.

Job Type: Full-time

Pay: $36,076.20 - $81,517.40 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Washington, DC 20001: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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