As a Galls Inside Sales Team Representative you will partner with Regional Account Executives, Account Executives and various cross-functional areas to service existing small – large managed customers. Managed Account team members focus on enhanced customer relationships with the objective of sales growth and retention, effective and professional service.

WHAT WE OFFER

• FULL BENEFIT PACKAGE INCLUDING MEDICAL/DENTAL/VISION COVERAGE
• LIFE AND DISABILITY INSURANCE
• VACATION AND PERSONAL TIME
• PAID HOLIDAYS
• 401K PLAN
• TUITION REIMBURSEMENT
• EMPLOYEE DISCOUNT

WHAT YOU'LL DO

• Establish and maintain relationships with identified small-large managed customers
• Expand account and product knowledge to become a trusted resource for identified customer base.
• Work with Regional and Account Executives to grow and retain target sales goals.
• Identify and escalate share of wallet expansion opportunities.
• Achieve quarterly and annual territory sales targets.
• Update and maintain customer contact databases to include all account decision makers and account information to support ongoing sales and marketing outreach programs.
• Provide timely and accurate responses to customer call and email inquiries to meet service level and quality goals.
• Collaborate with customer and internal resources to promote and maintain customer specific website – eQuip.
• Enter and review pending orders to ensure accuracy and positive customer experience.
• Facilitate timely completion of special customer requests (i.e. new product sourcing, custom design, and customer website-eQuip).
• Coordinate customer special projects (i.e. new rollouts, recruit classes and annual purchases).
• Provide resolution for various service issues to ensure customer satisfaction (i.e. order status, returns, errors).
• Effectively communicate and follow-up on customers' service needs with cross-functional teams and vendors.
• Contact inactive customers; identify and resolve any customer concerns; and attempt to reinstate as a Galls customer.
• Assist with proactive contact to existing/prospective customers to identify needs in order to build customer base and increase sales opportunity.

WHAT YOU BRING

• 1-3 years of prior sales and service experience desired; ability to use service skillset to retain and grow sales
• Ability to handle multiple tasks, stay organized and manage priorities.
• Knowledge of customer ordering procedures and ability to learn Galls internal business processes.
• Problem solving, analytical, team collaboration and customer relations skills; must be an excellent communicator verbally and in writing.
• Proficient with the internet, GQ, Galls intranet and Microsoft Windows (Excel, Word, Access and PowerPoint).

WHAT TO SEND OUR WAY

• Your resume, highlighting your education, experience, and skills

Galls is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please call Human Resources at 859-266-7227 with the nature of your accommodation request and include the Galls location and the title of the job opening.

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