Manager - Advanced Practice Providers: MPG - Administration
Full Time
Hollywood, FL 33021
Posted
Job description
Summary:
Directs the daily coordination of personnel and resources within a clinical specialty, division or department. Manages and coordinates administrative functions and day to day operations within an assigned clinical area.
Directs the daily coordination of personnel and resources within a clinical specialty, division or department. Manages and coordinates administrative functions and day to day operations within an assigned clinical area.
Detailed responsibilities:
- Manages and leads Advanced Practice Providers (APP) clinical staff and APP Supervisors with a general oversight of APP clinical services. Partners with departmental leaders in developing specific APP goals, standards, and objectives which directly support the strategic plan and vision of the department and ultimately the organization. Supervises staff relations including performance management, staff satisfaction and conflict management. Provides direction, orientation, training, coaching, and mentoring to APP supervisors and staff. Performs or assists with performance evaluations and disciplinary actions.
- Determines, coordinates and supervises daily APP staffing assignments, oversees APP scheduling, participates in recruitment, and payroll activities. Responsible for all day to day operations and monthly deliverables of the APP workforce in partnership with operational leaders. Implements structured orientation and onboarding for all new hires and provides a supportive environment for ongoing professional development for all APP staff.
- Identifies and resolves issues affecting the delivery of clinical services. Performs quality assurance studies and assists with implementation of QA/QI initiatives. Leads the handling and resolution of complex issues and complaints.
- Develops productivity metrics specific for the practice area, inclusive of quality outcomes.
- Monitors departmental compliance with applicable requirements, including accreditation, legal, The Joint Commission and other applicable regulatory agencies.
- Perform clinical assignments for approximately 50% of the time and, as needed.
Competencies and skills:
Essential:
- STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
- CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
- ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
- RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
- DEVELOPING RELATIONSHIPS: Builds positive and productive business relationships with individuals and groups.
- ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency.
- MANAGING BUSINESS PRIORITIES: Adapts to changing business priorities while achieving established goals and timelines.
- MANAGING PEOPLE: Uses HR/Performance Management processes and systems to align individual performance to achieve organizational results.
- LEADING CHANGE: Leads others in planning, implementing, and facilitating organizational change.
- PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
Education:
Essential:
Essential:
- Masters
Credentials:
Essential:
Essential:
- BLS Certification
- Advanced Practicing Registered Nurse - FL
- Physician Assistant License - FL
- BLS American Heart E-Card
Education equivalent experience:
Essential:
- If APRN, must be Master's prepared, exempt from Master s Degree requirement if graduated prior to 1998. If a PA, must be a graduate of an accredited PA or medical science program where a Master's degree in PA studies is preferred.
Other information:
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Work Experience: Five (5) years APP experience in related field with progressive supervisory/leadership experience.
••This job requires privileging and credentialing, and license in the state of Florida.••If APRN, Must be Master's prepared and employees who are hired/transfer/re-hired must meet certification requirements or possess 7 years of APP experience in particular area of expertise. Any movement requires meeting the credentials outlined in the job description. National NP certification is required for population of clinical practice in Pediatrics/Adult area of practice. If a PA, must be a graduate of an accredited PA or medical science program where a Master's degree in PA studies or Medical Sciences and NCCPA certification is preferred. ••Doctorate Preferred. ATLS, ACLS or PALS may be required depending upon the area of practice.
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Work Experience: Five (5) years APP experience in related field with progressive supervisory/leadership experience.
••This job requires privileging and credentialing, and license in the state of Florida.••If APRN, Must be Master's prepared and employees who are hired/transfer/re-hired must meet certification requirements or possess 7 years of APP experience in particular area of expertise. Any movement requires meeting the credentials outlined in the job description. National NP certification is required for population of clinical practice in Pediatrics/Adult area of practice. If a PA, must be a graduate of an accredited PA or medical science program where a Master's degree in PA studies or Medical Sciences and NCCPA certification is preferred. ••Doctorate Preferred. ATLS, ACLS or PALS may be required depending upon the area of practice.
Working conditions:
Essential:
Essential:
- Bending and Stooping 80.00%
- Keyboard Entry 80.00%
- Kneeling 40.00%
- Lifting/Carrying Patients 35 Pounds or Greater 80.00%
- Lifting or Carrying 0 - 25 lbs Non-Patient 80.00%
- Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 60.00%
- Lifting or Carrying > 75 lbs Non-Patient 40.00%
- Pushing or Pulling 0 - 25 lbs Non-Patient 60.00%
- Pushing or Pulling 26 - 75 lbs Non-Patient 60.00%
- Pushing or Pulling > 75 lbs Non-Patient 40.00%
- Reaching 80.00%
- Repetitive Movement Hand/Arm 80.00%
- Running 40.00%
- Sitting 80.00%
- Squatting 60.00%
- Standing 80.00%
- Walking 80.00%
- Audible Speech 80.00%
- Hearing Acuity 80.00%
- Depth Perception 80.00%
- Distinguish Color 80.00%
- Seeing - Far 80.00%
- Seeing - Near 80.00%
- Bio hazardous Waste 80.00%
- Biological Hazards - Respiratory 80.00%
- Biological Hazards - Skin or Ingestion 80.00%
- Blood and/or Bodily Fluids 80.00%
- Communicable Diseases and/or Pathogens 80.00%
- Cytotoxic Chemicals 60.00%
- Gas/Vapors/Fumes 60.00%
- Hazardous Chemicals 60.00%
- Hazardous Medication 60.00%
- Latex 60.00%
- Computer Monitor 80.00%
- Needles/Sharp Objects 60.00%
- Potential for Physical Assault 40.00%
- Wet or Slippery Surfaces 60.00%
Disclaimer:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
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