Job Title: Manager ARS

Department: Patient Accounts

Shift: Day Shift

Location: Oceanport

About RWJBH/Rutgers:

RWJBarnabas Health is the most comprehensive health care delivery system in New Jersey, with a service area covering five million people. The system includes eleven acute care hospitals Clara Maass Medical Center in Belleville, Community Medical Center in Toms River, Jersey City Medical Center in Jersey City, Monmouth Medical Center in Long Branch, Monmouth Medical Center Southern Campus in Lakewood, Newark Beth Israel Medical Center in Newark, RWJUH- New Brunswick, RWJUH- Somerset in Somerville, RWJUH- Hamilton, RWJUH- Rahway and Saint Barnabas Medical Center in Livingston; three acute care children s hospitals and a leading pediatric rehabilitation hospital (Children s Specialized Hospital), a freestanding 100-bed behavioral health center, trauma centers, a satellite emergency department, ambulatory care centers, geriatric centers, the state s largest behavioral health network, comprehensive home care and hospice programs, fitness and wellness centers, retail pharmacy services, a medical group, multi-site imaging centers and an accountable care organization. RWJBarnabas Health is New Jersey s largest private employer with more than 33,000 employees, 9,000 physicians and 1,000 residents and interns and routinely captures national awards for outstanding quality and safety.

Job Summary:

This position is responsible for supporting, overseeing, and managing performance and productivity of the team as it relates to AR management and pre-defined goals/targets. Provides continual feedback and guidance to the team. Acts as the recipient of all escalated and trended issues and is responsible for resolving and/or taking appropriate action on all escalated issues.

Responsibilities:

• Conduct routine account activity quality audits to verify accounts are being worked appropriately. Monitor productivity of assigned ARS staff using appropriate process monitors (e.g. Cash by Source, Billing Monitor, Call Stats, etc.). Analyze and solve problems quickly and thoroughly. Provide cumulative reports on a daily, weekly or monthly basis, as required and other reports as assigned to track productivity and performance. Responsible for reporting any detected trends in payments or denials, as well as procedural problems and makes recommendations regarding the correction of these trends or problems. Monitor internal processes for all functions of the unit, revise and develop consistent protocols for all business that meet the needs and are aligned appropriately with the core values of the unit.
• Defines and provides the necessary support and leadership to achieve department goals. Provides assistance/resolution to all inquiries. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact patient accounting. Develops effective internal controls that promote adherence to these guideline and programs. Seeks advice and guidance as necessary to ensure proper understanding. Maintains the confidentiality, security and integrity for the management of associates/patient information according the specific product information and hospital policies and procedures.
• Builds trust and motivates staff. Builds or maintains a high performing team capable of setting priorities. Makes sound judgments.
• Lead and manage efforts to continuously improve departmental goal's knowledge sharing.

Job Requirements:

• Prior management or supervisory experience, preferred.
• BA/BS in business or related concentration.
• Minimum 2-3 years experience in healthcare business office operations.
• AAHAM (American Association of Healthcare Administrative Management) Certification preferred.
• Proven knowledge and experience in governmental, legal and regulatory provisions related to collection activity.
• Knowledge of insurance company practices regarding reimbursement.
• Ability to lead teams to achieve desired goals and objectives.
• Ability to mentor staff and provide consistent performance management
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
• Solid knowledge of all MS Office Products.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#accountreceivable #manager #AR

We offer a great work environment, competitive rates and excellent benefits, including:

• Medical/Dental/Vision plans
• 401 (k)
• Vacation/Personal/Holiday/Sick Time Off
• Short- & Long-Term Disability
• Basic Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts