NVA is a leading global veterinary community of more than 1,400 veterinary hospitals and pet resorts united in the love of animals and the people who love them. Our animal care ecosystem spans the United States, Canada, Australia, New Zealand and Singapore. Rooted in a culture of compassion, innovation and collaboration, NVA champions each hospital's unique culture and provides the support and opportunities veterinary teams need to deliver exceptional care to pets and their families.

Job Summary:

Reporting directly into the Director of Client Insights and Innovation, the Manager – General Practice Activation will deliver exceptional service and serve as a key thought and execution partner for the General Practice (GP) business line. They will provide insights on key customer metrics and partner with GP leadership to activate the insights into action to better service our clients.

Responsibilities:

• Identify KPI, metric and insight opportunities for our General Practice (GP) business
• Synthesize findings by division, develop recommendations and communicate results (what is working, what is not)
• Identify opportunities to drive and improve performance
• Proactively meet with divisional leadership to drive process and product improvements
• Consult divisional leaders on recommendations to drive positive change in the General Practice business line
• Some of the initiatives the Manager, General Practice Activation will own and drive in the coming year include:
  • Develop and align stakeholders to key business outcome metrics and definitions, e.g., new client %, retention %, visits, capacity, DVM utilization, etc.
  • Identify best process to report on KPIs/ metrics/ insights on a regular cadence
  • Establish relationship with the GP business leaders to active change
  • Consult GP business line on areas of opportunity and monitor progress over time
  • Inform the innovation pipeline based on insights identified from client, finance and HR data sets

Qualifications:

• A minimum of 5+ years in business analysis, analytics and/ or management consulting
• Experience building corporate reporting and insights/ analytics tools
• Excellent analytics experience with ability to tease out data and insights and a willingness to dig into large data sets
• Experience working with and developing insights from internal and external data sets
• Bachelor’s degree required, MBA degree is preferred
• Experience with franchise models is a plus
• 10% travel
• Fully remote

Critical competencies for success:

• Intellectually curious
• Proactive, self-starter. Does not wait around to be told what to do or how to impact the business
• Excellent analytical capability
• Thinks and acts strategically; contributes to the development of strategy in own area as well as seeing the larger goal and needs. Foresees the longer-term implications of proposed solutions, identifying both opportunities and risks
• Delivers results and has a bias for action; regularly exceeds own goals, as well as helping others achieve and exceed goals; seeks to make an impact
• Able to present recommendations to C-suite and other leadership; willing to roll up sleeves and build their own decks, do their own analysis and lend a hand where needed
• Excellent written and verbal communications, able to be concise, use data to tell a story and listen intently to find the real question
• Demonstrates analytical decision making and sound judgement; makes well informed decisions in a timely manner; able to ensure everyone is aware of decisions and implications
• Team oriented and collaborative; works collaboratively within and across teams to achieve team goals
• Servant leadership approach
• Willing to work hard, laugh at ourselves and work for the greater good
• A love of animals and the people who love them

Why You’ll Love Working Here:

• The people. You will be surrounded by talented, supportive, smart and kind leaders/ teams - people you will be proud to work with and who also have fun
• The business. We work for the love of animals and the people who love them. We enjoy driving a successful business while living our values and our “why”
• The opportunity. Your days and projects will offer variety with the opportunity to gain operational, cross-functional and executive leadership exposure as a trusted internal business partner. You would have the opportunity to help build and shape a fast-growing, global company within a high-growth, exciting industry

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. This role is not eligible for visa sponsorship.

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  This role is not open to receiving agency candidates and any contingent submissions will not be honored. #LI-Remote