TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Job summary/overview

The Network Team Manager is responsible for leading the network team that encompasses both engineering and operations work. The team is responsible for designing, installing and maintaining network infrastructure by configuring and supporting all Cisco, F5 and Palo Alto equipment, troubleshooting network problems and performing daily support of customers, including other internal IT departments. The manager should be intimately familiar with these technologies. The manager also does standard management functions including assigning tasks, reviewing work outputs, performance reviews and hiring of new engineers.

Essential duties/responsibilities

• Driving the creation and maintenance of network technology roadmaps
• Ensuring that all network infrastructure maintains availability and performance goals
• Ensuring that all network tickets are handled within their SLAs
• Maintaining and building relationships with key stakeholders
• Communicating to the team, peers and management the “State of the Network” at TriNet via operations reviews, dashboards and newsletters
• Building team engagement and morale
• Providing avenues for the team to continue to grow in their technical and business acumen
• Leading all aspects of and participating in the design, configuration and deployment new network equipment, while documenting setup and implementing network standards.
• Driving the creation of automation for monitoring network activity to ensure optimum performance, proactive response to problems and high network availability.
• Ensuring that network systems are secured by enforcing policies and monitoring access. Approaches network design and support with network security in mind.
• Is the subject matter expect and go-to person in two or more of these areas: firewalls using Palo Alto Networks, Amazon Virtual Private Clouds, Cisco and F5 gear
• Helps with troubleshooting network problems and outages; scheduling upgrades; collaborating with network architect on network optimization.
• Supporting branch offices to identify and resolve network-related problems.
• Reporting problems to the network providers. Conducting problem resolution with the provider’s technical staff and verifying post-resolution network performance.
• Leading projects such as field office standardization and re-IPs. This includes working with other groups in IT and the business in scheduling and coordinated implementations.

Job requirements and qualifications

Education:

Bachelor’s degree in MIS, Computer Science or Software Engineering, a related field or equivalent experience

Training Requirements (licenses, programs, or certificates):

• ITIL Foundation Certification a plus
• CCNA certification required, CCNP preferred.

Experience:

• Minimum 5 years of experience in support corporate networks.
• Minimum 5 years of experience configuring and supporting Cisco IOS routers and switches.
• Minimum 5 years of experience with Palo Alto Networks. This includes knowledge of Global Protect based VPN.
• Minimum 3 years of experience with EIGRP, including prefix-lists, route-tags and route-maps.
• Knowledge in Amazon Virtual Private Clouds preferred
• Has prior experience as a people manager

Other Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills, including the ability to produce clear and concise memos, recommendations and status reports.
• Must be able to interact at multiple levels of the corporation with grit, courtesy, tact and professionalism. TriNet is a team environment and supporting the business and other groups in IT requires a candidate that can be approachable and effective.
• Must be able to develop ideas and articulate these ideas to their team members, to management and to internal customers. A demonstrated commitment to high professional ethical standards and a diverse workplace.
• Ability to adapt to a fast paced continually changing business and work environment while handling multiple priorities.
• Solid understanding of network monitoring and performance management platforms and tools.
• Must demonstrate strong aptitude in logical and analytical thinking.
• Ability to independently research and solve problems.
• Ability to use analytical skills to troubleshoot network problems and outages and offering creative solutions to problems.
• Ability to learn new technologies quickly and independently.
• Job experience with Cisco DMVPN networks and F5 load-balancer is a plus.

WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)

• Minimal travel required
• Work in clean, pleasant, and comfortable office setting
• Must be able to meet deadlines and changing priorities. Must be able to occasionally work in a high-pressured environment
• Some lifting will be required as necessary to move and mount network hardware
• Will occasionally require work at home and within an office during non-business hours
• Working in a 24/7/365 environment to respond to major technical operational emergencies as part of an on call-rotation team
• Responsible for day-to-day activities and supporting off hours maintenance window

This position may be performed remotely anywhere within the United States, except the role may not be performed in Colorado or Jersey City, NJ.

As an applicant seeking to work in the state of California; city of Cincinnati; the state of Washington; Toledo, Ohio; state of Nevada; state of Connecticut; state of Maryland; or state of Rhode Island you are entitled to information about the salary range for this role. Please contact recruiting@trinet.com for further information.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.