Job description
Overview:
Essential Duties and Responsibilities:
We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes
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Reports directly to the Chief Claims Officer, the Manager of Claims Analytics will lead a broad range of data management, reporting and analytical activities designed to help Plymouth Rock Home Insurance maintain and extend its competitive edge with respect to loss management, claims, customer service, expense control, and employee engagement.
Essential Duties and Responsibilities:
Develop and maintain an efficient and sustainable data structure and environment to support automated reporting, business intelligence, analysis and predictive modeling- Monitor company performance relative to history, targets and the competition through internal data sources, industry data and other publicly available data
- Work with the Claims department’s management team to continually develop metrics and reporting that enable rapid understanding performance relative to objectives and competition
- Design, produce and analyze monthly results reports against operational metrics and deliver same to senior management
- Assist in business research by participating in hypothesis generation, gathering data, identifying root causes of problems or opportunities and proposing solutions, on the basis of analytic findings
- Conduct ad hoc analysis to address key business questions; leverage data driven insights to make recommendations for process and workflow improvements
- Liaison for Analytics team with user groups, key stakeholders and project teams; acting as a subject matter expert and resource for data, information and reporting needs
Technical Proficiency and Abilities:
Advanced knowledge of SQL & Tableau- Proficient in other Microsoft Office suite products
- Comfort in working with relational databases
- Skilled in SQL, preferably experience in managing SQL Server Reporting Services
- Knowledge of one or more of the following: MS Access, DB2, Hyperion, Business Objects or similar business intelligence tool(s)
- Ability to manage structured and non-structured data from multiple sources
- Exceptional analytical and creative problem solving abilities
- Strong data management skills
- Ability to effectively communicate results and ideas (both verbal and written skills) to Claims leadership, and to other audiences outside the department
- Intrinsic sense of urgency with ability to prioritize workload, meet project deadlines and drive results
- Intellectually curious and interested in exploring new ways to analyze data and effectively deliver findings to both technical and non-technical audiences
Education and Experience:
Bachelor’s Degree in either business, analytical or system development discipline desired (engineering, statistics, economics, mathematics, computer science, software development)- Prior programming experience required
- Prior claims and/or insurance experience preferred but not required
- Project management experience (even small scale) preferred but not required
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $1.4 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual’s membership in any of these protected classes
#LI-PC1
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