The Manager of Community Services will provide support, leadership, and oversight to daily operations for the individuals on

their caseload. The position is responsible to oversee a caseload and attend annual and semi-annual meetings for their individuals. This role also will support staff, develop staff action plans, and provide person centered planning for program participants on assigned caseload.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Activities include but are not limited to the following:

• Monitor that safety and well-being of the individuals and report issues as necessary.
• Complete weekly allotted hours of direct support, implementing goals and supports.
• Provide direct support services as needed and/or requested.
• Ensure the accomplishment of the individuals? goals and all plans, to ensure that the Staff Action Plan (SAP) is implemented and documented.
• Maintain the timely completion of all records and reports.
• Supervise daily operations of the staff working with individuals in their home and community.
• Ensure the effective communication of daily work information and expectations.
• Problem solve issues within the team and for supervised staff.
• Provide coaching and counseling for direct support staff to enhance the individual and team performance.
• Complete 90 and annual evaluations for direct support staff.
• Arrange and assist with on-site orientation and training activities for new employees and existing staff.
• Complete interviews for job openings and make hiring recommendations.
• Serve as role model for program staff, promote the individual?s independence by implementing the Staff Action Plan, and attend to personal care, self-care and other program needs that the individuals cannot independently accomplish.
• Monitor operation and condition of the building and supplies; ensure building security.
• Lead activities as part of the treatment team such as; meetings and trainings.
• Develop and maintain an effective communication network with the individuals, program staff, families, community agencies, and other Center Departments.

• Ensure compliance with all pertinent government and Center regulations and operating standards.
• Establish a work environment that creates positive communication between supervisors and employees and assimilates new employees to the Center?s culture, values and mission.
• Participate in activities as part of the team that may include meetings, trainings, and committees.
• May be assigned additional duties as required.