Position Summary

The Manager of Infrastructure Services provides leadership and vision in operating procedures and programs, and technical planning for Information Technology Services; and manages a staff of professional and technical personnel.

This position manages the operational activities of multiple information technology and/or telecommunications systems and services in alignment with business objectives of Lincoln University and participates in activities required to plan, design, coordinate, implement, and support cost-effective technology-based systems and services.

Essential Functions, Duties, and Responsibilities

• Plans, implements, and coordinates administrative functions relating to IT practices and procedures, personnel policies, and special projects.
• Manages activities of employees, vendors, and service providers to provide service stability, availability, and completion of customer requests.
• Ensures efficient and effective responses to process failures and service interruptions, develops methods to revive failures and interruptions.
• Works closely with the Chief Information Officer to manage programs, such as Grants and Project Funds.
• Interacts with peers, customers, and organizational leaders to understand and represent the needs and requirements of each.

Knowledge, Skills, and Abilities

• Ability to lead and manage teams of technical, professional, and clerical staff to meet customer needs and achieve university goals within time, budget, and resource constraints.
• Ability to learn new systems and solutions quickly with little to no formal training.
• Ability to clearly communicate complex technical information to non-technical stakeholders.
• Experience working on multiple projects at one time.
• High level initiative, independence, and maturity in all aspects of work.
• Uses creative and critical thinking techniques to identify and implement new ways to improve and manage products, services, and service delivery.

Education and Experience

• Bachelor's degree in a technical discipline such as Business, Information Technology, Engineering, Mathematics, or a related field from an accredited institution or actively pursuing a degree is required.
• Two years' experience in networking, data storage, data backup and recovery systems, server infrastructure, and enterprise internet connections is preferred.

Lincoln University is an equal opportunity employer. No employee or applicant will be discriminated against in any condition of employment because of race, color, national origin, sex, religion, age, disability, veteran status, or any other status protected by law.