Job description

SUMMARY:

The Manager of Job Seeker Intensive Services ensures that their team meets Workforce Investment Opportunity Act related enrollments, training and placement goals by providing operational oversight to staff. The Manager will oversee the day-to-day activities, projects and goals of the WIOA team. This includes but is not limited to: maintaining the highest level of customer service and satisfaction; sustaining a comprehensive understanding of the programs and services that help Mass Hire customers make the most informed choice about how to use the Career Center; maintaining practical knowledge of the tools and resources available to guide registered job seekers towards unsubsidized employment and/or self sufficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Hires, trains, supervises and coaches staff. Determines workload, delegates assignments, monitors and evaluates performance. Recommends or initiates promotions, transfers and disciplinary action as appropriate.

· Assigns and maintains work schedule that ensures availability of staff to meet the needs of the customers.

· Maintains an up-to-date knowledge and familiarity with

o Massachusetts One-Stop Employment System (MOSES)

o Workforce Investment Opportunity Act (WIOA) Title I programs, policies and procedures

o Massachusetts Division of Career Services

o Boston Private Industry Council (PIC)

o Economic Development & Industrial Corporation (EDIC) of Boston/Jobs & Community Services (JCS) contracts and staff

o Massachusetts’ One-Stop Career Centers

• Develops and maintains procedures and documentation for Career Development staff to assess eligibility, capability, and motivation of Mass Hire Members to successfully complete skill training.

· Administers and monitors the distribution of regionally approved Training Vouchers to eligible Mass Hire customers.

· Establishes and maintains verifiable data including: enrollment, attendance, services, authorization numbers, placement, and retention in order to evaluate the team’s effectiveness and to insure that operational and contract requirements are met; including MOSES and JCS monthly management reports.

· Oversees the collection and analysis of all customer feedback forms for continuous quality improvement.

· Ensures the proper coordination of referrals to enhanced services and opportunities such as ITAs, OJT and Customized Training.

· Collaborates with the Career Development and Business Services Teams to develop, outline, deliver and maintain the WIOA Information Sessions, and onsite job preparation Workshops.

· Monitors a minimum of 10% of customer case files, on a monthly basis, for required documentation, accuracy of paperwork and provision of timely and appropriate services.

· Develops and implements Quality Assurance/Improvement strategies.

· Ensures proper display of information in the Resource Room, addressing Basic Job Search information; Labor Law; Training Information; Job Openings; Events and Schedules; and areas for targeted populations (i.e. Veterans and Youth)

· Attends Mass Hire Management and Quality Improvement team meetings; Represents Boston Career Link in work groups or committees focused on development, funding, and service delivery issues.

· Ensures compliance with federal, state, and local policies, procedures and regulations.

· Monitors achievement of performance goals on an on-going basis and reports to management the progress made towards performance goals.

· Attends training opportunities that will enhance job related skills such as management, staff development, fiscal processes and program specific knowledge.

· Perform duties in accordance with Goodwill’s standard responsibilities involving the following categories: business strategy, planning, directions and control; administration, operations, and direct work management; people management.

· Performs team-related duties and coverage as assigned.

· Coordinates the development and distribution of workshops/seminars.

QUALIFICATION REQUIREMENTS:

· Bachelor’s degree required and a minimum of 2 years of related employment counseling or training experience.

• Minimum of 5 years experience with at least two years supervising staff.
• Experience in the workforce development/labor exchange field, employment counseling, and training programs for adults or related areas preferred.
• Ability to assess job seekers’ need and make appropriate employer referrals.
• Ability to create systems to collect and manage data; strong analytical skills.
• Experience in networking, troubleshooting and interfacing with diverse range of customers.
• Strong, accurate computer skills including MS Word, Excel, Access, PowerPoint and Internet.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedure or governmental regulations.
• Requires acceptable results of CORI check according to Goodwill policy and requirements.
• Bilingual a plus.

PHYSICAL DEMANDS:

The physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand and walk.

- Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. The use of computer requires the physical demands for this specific job.

- The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

The work environment an employee is exposed to while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Normal office and class room environment and the noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $56,000.00 - $66,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Boston, MA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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