What You’ll Do Every Day

• Oversee functions of patient access to ensure patient satisfaction as it relates to registration and check out.
• Provide continuous process improvement with development of standard operating procedures for the Registration and Check Out teams.
• Provide training for RCM Registration and Check Out staff.
• Develop reports that will provide requested data/KPI’s to the management team.
• Fosters inclusivity and equity between the practice and corporate staff.

Other Duties

Required Knowledge, Skills and Abilities

• Must have a strong understanding of healthcare revenue cycle management.
• Strong ability to develop reports, analyze data and provide summaries to management.
• Ability to create clear, concise standard operating procedures for revenue cycle staff
• Must exhibit emotional maturity, professionalism, stability, and flexibility in changing situations.
• Must exhibit courteous, compassionate and respectful treatment with all individuals at all times.
• Strong ability and willingness to participate as a team player and be willing to perform duties of others as needed.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Excellent organizational skills, attention to detail, and ability to multi-task.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to communicate and exchange accurate information with others.

Education and Experience

• Bachelor’s degree in related field, strongly preferred, or equivalent relevant work experience.
• At least 5 years of experience in healthcare revenue cycle functions.

Supervisory Responsibilities

• Recruits, interviews, hires, and trains direct reports.
• Oversees the daily workflow of the staff and department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with Company policies.]

Working Conditions

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged period of preparing and analyzing data and figures.
• Professional office environment with daily use of standard office equipment such as computers, telephones, photocopiers, and scanners.

What we Offer our Team Members

• Competitive pay and bonus opportunity
• Medical, dental and vision benefits
• 401(k) with Company match
• Paid time off and holiday time
• Professional development opportunities
• Job training and cross training opportunities

FLSA Status

Pay Range

Pre-Employment Requirements

CCRM Fertility is a global pioneer in fertility treatment, research and science. Founded by Dr. William Schoolcraft 35 years ago, CCRM Fertility specializes in the most advanced fertility treatments with deep expertise in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. CCRM Fertility leverages its own data and a dedicated team of in-house reproductive endocrinologists, embryologists and geneticists to deliver industry-leading outcomes.