Job description

Medical Administrative Assistant / Medical Receptionist

Are you ready to step into a position that combines your organizational skills, ability to multitask, and unrelenting drive to help others? We’re looking for a Medical Administrative Assistant / Medical Receptionist to join our fast-paced, customer-focused primary care/adult medicine/pediatric teams for Evernorth Care Group across the Phoenix Valley. If you’ve always wanted to work in the outpatient healthcare setting and enjoy a friendly work environment… well, we’re pretty sure you’ll love this position.

Work hours: Typically Monday-Friday 8 a.m.-5 p.m. Some hours may vary based on the location.

Responsibilities:
Ensure day-to-day operations run like a well-oiled machine: Use your supernatural organizational powers to help manage the health care needs of our varied patient populations, accurately follow all policies and procedures, provide excellent customer service through all avenues of communication, practice in alignment with the scope of your certification or licensure, appropriately manage ambiguity, recognize appropriate ways to deal with conflict management, and properly document your efforts of all the care and information provided to our patients.
For Medical Administrative Assistants, you will be checking-in and checking-out patients for their appointments. This will include obtaining insurance information, verifying accuracies of patient information, and processing payments accurately. Also, you will be the first “face” patients interact with in the centers, with the expectation that you put great customer service at the front of all you do. Other responsibilities include interacting with patients via phone, in person, or through our EHR and patient portal to communicate messages from our healthcare team and to provide patients with opportunities to schedule appointments, adjust appointments, or send messages to and from clinicians and support staff. Great communication is a “must” to be successful.
Healthcare is an ever-changing world. We need to adjust to the changes in our environment so that we can provide the best care possible.
Be a superstar in the eyes of providers and patients alike: Help answer questions, concerns, and requests, either in person, through our EHR and patient portal, or by phone.

Minimal Qualifications:
High school diploma or GED certificate
Have excellent customer skills, and care deeply about providing empathetic, quality care to customers
Have spent time in a healthcare environment
Know your way around a computer

Preferred Qualifications:
1+ year experience in the outpatient setting
Bilingual (English/Spanish) skills

Evernorth Care Group, formerly known as Cigna Medical Group, is the group practice division of Cigna Health Care of Arizona. It is one of the Valley's largest multi-specialty group practices with over 20 offices located throughout Phoenix and the surrounding metropolitan.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth
Evernorth, Cigna Corporation’s health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you’ll be empowered to solve the problems others don’t, won’t or can’t. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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