STATEMENT OF WORK

MEDICAL APPOINTMENT CLERK SUMMARY

Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.

QUALIFICATIONS:

Mandatory knowledge and skills:

A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required

Clearly speak and understand the English language

Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems

Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills

Education

High school diploma or General Educational Development (GED) equivalency

Experience

At least 6 months of experience in medical office scheduling

Work Environment/Physical Requirements

The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records

Unique Military Health Care Systems/Procedures:

Armed Forces Health Longitudinal Technology Application (AHLTA)

Composite Health Care systems (CHCS) and/or MHS GENESIS

Defense Enrollment Eligibility Reporting System (DEERS)

Position Duties/Responsibilities:

Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.

Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.

Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.

Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.

Validates basic patient demographic information prior to booking appointment for patients. Makes required updates.

Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.

Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.

May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.

Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.