Medical Case Manager (HIV)(Kingman, AZ)

North Country HealthCare is a non-profit health organization focused on creating healthier communities. Ensuring that not one person is without Primary Care.

GENERAL DESCRIPTION OF POSITION
This is a full-time, Medical Case Manager position for the HIV/AIDS Ryan White Part A Program (RWPA) under the Outreach Division at North Country HealthCare. The Medical Case Manager will work under the supervision of the Program/Project Coordinator, and as a team with other Medical Case Managers to coordinate the medical care of patients living with HIV/AIDS in Mohave County. Coordinating care involves linking clients to services in areas such as dental, primary care, HIV specialty care, behavioral health, and support services. In addition, the Medical Case Manager will help clients navigate different insurance systems and access other non-Ryan White resources and services available to HIV patients. The position requires strong organizational skills and verbal communication skills, an understanding of the HIV/AIDS population, barriers to care, disease prevention and transmission, and sensitivity to the social stigma that exists for persons living with HIV. This position may also be responsible for HIV/HCV screening and education (including harm reduction). The screening and education component requires the ability to teach, engage, and manage classrooms of individuals in Substance Use Treatment, develop appropriate training tools, provide safe and confidential HIV and Hepatitis C rapid testing, and develop and sustain relationships with behavioral health sites. The ideal candidate will have a desire to help others coupled with healthy professional boundaries, ability to think on their feet, work efficiently, and have a strong work ethic.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work as a Medical Case Manager to determine eligibility of clients and connect clients to services. Engage in care coordination for optimal patient health outcomes and ensure scope of Ryan White Part A parameters are being met.
  
• Enhance and develop relationships with all HIV medical providers and HIV/AIDS service organizations and other consortiums/coalitions serving persons living with HIV in the service area.
  
• Facilitate, organize, and utilize systems for tracking client services and demographic information.
  
• Help patients navigate through all medical services and procedures including the Ryan White systems.
  
• Maintain accurate and complete client files, treatment plans, and program databases including entering client information into EHR and the CAREWare database.
  
• Promote North Country HealthCare's HIV services to organizations and groups and disseminate HIV/AIDS-specific information.
  
• Aid in the implementation of mental health and growth of client support groups.
  
• Travel to visit clients and attend relevant meetings and trainings as necessary.
  
• Participate in planning, implementing, and evaluating the RWPA Program and its educational goals and objectives.
  
• Participate in community health fairs and perform screenings/testing as required.
  
• Travel locally to provide HIV/HCV education and testing and Harm reduction education to at-risk individuals in northern Arizona.
  
• In conjunction with the Program Coordinator, create long-range and short-range goals for assigned projects.
  
  DESIRED QUALIFICATIONS:
  Excellent organizational skills. Ability to work independently, and manage multiple priorities. Skilled in verbal and written communications.
  Experience working with people of varied ethnic backgrounds, socioeconomic status, and in rural/remote areas.
  Demonstrate flexibility in performance expectations and scope of deliverables, as grant requirements and policies change.
  Must be able to maintain strict client confidentiality.
  Able to show flexibility when policies change or with client requests.
  
  PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
  Bachelors preferred.
  Two years' experience in healthcare or social work preferred.
  Experience in healthcare, behavioral health, or social work preferred.
  Bilingual ability a plus (Spanish)
  Possess a valid driver license (travel required for home visits, clinic, etc.
  SOFTWARE SKILLS REQUIRED
  Intermediate: Alphanumeric Data Entry, Contact Management, Presentation/PowerPoint, Spreadsheet, Word Processing/Typing
  Basic: Database
  
  ADDITIONAL INFORMATION:
  Performs finger-prick blood tests in the course of screening component.

Benefits:

• Health Insurance Coverage starts on Day 1, as little as $5 per pay check
• Dental, Vision, 401K Matching, Employee Assistance Program
• 22 Combined days of PTO and PST, plus 6 paid Federal Holidays in first year
• No nights or weekends
• Tuition Reimbursement and Loan Forgiveness Programs

COMPENSATION:

$40,000-48,000 Depending on Experience

• North Country is a VEVRAA Federal Contractor and Equal Opportunity Employer. North Country HealthCare follows CDC guidelines and federal mandates and requires vaccination against COVID-19 of all its employees. Medical and religious exemptions to this policy are requested and reviewed on an individual basis.