Job description
To assist and support the Coordinator, nursing staff, technicians, transcriptionist, and physicians in the provision of patient care. The incumbent functions as a receptionist and in a clerical role for the majority of the time, but also assists with transcription and patient care in all areas of the department as needed.
Why UnityPoint Health?
- Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Essential Functions/Responsibilities:
% of Time
(annually)
ACCURATELY FUNCTIONS IN THE OVERALL OPERATIONAL ASPECTS OF THE FRONT OFFICE INCLUDING BUT NOT LIMITED TO THE GREETING OF PATIENTS AND VISITORS, HANDLING PATIENT CHECK-IN AND CHECK-OUT PROCESSES, ANSWERING OF PHONES, RELAYING OF INFORMATION AND SCHEDULING APPOINTMENTS.
- Greets patients, visitors, physicians, vendors and others with a warm, positive attitude.
- Maintains neat and organized front desk.
- Uses professional etiquette and answers telephones promptly.
- Schedules patients appropriately and timely, seeking guidance from the Lead RN as needed.
- Determines the appropriate handling/management of each incoming phone call
- Takes complete and accurate messages, relays information promptly ,prioritizes messages and acts on those that present emergent needs
- Refers all questions of a medical nature to a professional clinical staff
- Demonstrates effective communication skills to promote smooth patient flow through the department/informs providers or clinical staff when there is a patient flow problem
- Obtains the necessary documentation and consents needed for treatment according to department protocol
- Informs Lead RN of patient cancellations and requests to add-on patients promptly.
- Keeps patients, visitors and vender representatives informed of delays
25%
PERFORMS ALL DATA ENTRY FUNCTIONS. MAINTAINS COMPETENCY ON OFFICE INFROMATION SYSTEMS, PERFORMS A VARIETY OF CLERICAL SUPPORT FUNCTIONS TO ASSURE SMOOTH FLOW OF THE CLERICAL AREA AS WELL AS OTHER DEPARTMENT
- Updates and makes necessary changes in patient demographic information in a timely manner.
- Creates charts for upcoming consults and pulls follow-up charts for daily apt.
- Enters charges daily as outlined by clinical staff/ make charge corrections as needed.
- Runs audit reports daily to ensure accuracy balance from previous day charges.
- Assists with faxing and copying as designated
- Maintains a proper filing system for charts and files in a timely manner
- Ensures dictations is available in a timely manner
- Coordinates schedule with Epic and Aria
- Orders publications as needed
- Prints daily schedule
- Retrieves and distribute mail
25%
PERFORM MOA DUTIES AS REQUIRED
- Rooms patients as needed in nurse absence
- Assists patients in completion of paperwork
- Schedules diagnostic tests as needed
- Attends computer classes as needed or scheduled.
- Maintains adequate knowledge of medical terminology.
20%
ASSISTS IN THE DEVELOPMENT OF TEAMWORK OF STAFF TO ENSURE EFFICIENT AND APPROPRIATE PATIENT CARE
- Monitors the workflow and makes adjustments as needed
- Demonstrates ability to multitask with workflow
- Maintains a professional image
- Participates in the Quality Improvement process
- Provides a safe environment for patients and staff
- Follows up on concerns/problems as needed
- Provides documentation to ensure the facts are used to solve problems
- Collects data utilizing the quality improvement tools
20%
Basic UPH Performance Criteria
- Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
- Demonstrates ability to meet business needs of department with regular, reliable attendance.
- Employee maintains current licenses and/or certifications required for the position.
- Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
- Completes all annual education and competency requirements within the calendar year.
- Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.
10%
Minimum Requirements
Identify items that are minimally required to perform the essential functions of this position.
Preferred or Specialized
Not required to perform the essential functions of the position.
Education:
MOA certification or similar education
Experience:
1-3 years of experience in/with Clinical setting
License(s)/Certification(s):
Knowledge/Skills/Abilities:
Required English Skills
o Basic reading skills
o Basic writing skills
o Basic oral skills
- Communication Skills
o Ability to respond appropriately to customer/co-worker
o Interaction with a wide variety of people
o Maintain confidential information
o Ability to communicate only the facts to recipients or to decline to reveal information
o Ability to project a professional, friendly, helpful demeanor
- Computer Skills
o Basic Skill
Other:
Use of usual and customary equipment used to perform essential functions of the position.
Work may occasionally require travel to other UPH facilities/hospitals.
Required to drive your own vehicle for business purposes.
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