Job description

Folsom Lake Primary Care is an Internal Medicine primary care clinic located in the growing city of Folsom. Our practice currently has one full-time physician and one part-time nurse practitioner, with several medical assistants and an in office biller. We pride ourselves in delivering personalized, compassionate, and comprehensive medical care to our community. We consider our patients and staff as our extended family and are looking for a qualified, personable, motivated, and knowledgeable individual for our office manager. We are open to evaluating candidates for this position as either part/full time work schedule.

Duties of the Assistant Office Manager position include:

• Responsible for day-to-day operation of the office including supervision of medical office team, of patient scheduling, registration, medical records, billing and collection, data entry and processing, as well as cash posting
• Promoting excellent customer service by all levels of the staff, develop, implement, and maintain office policies and procedures, hire, and train a productive medical office team and conduct performance reviews
• Attending scheduled meetings with payors such Hill Medical Group or Sutter Independent Physicians Group and others
• Helping with growth of the practice through special projects and outreach
• Responsible for payroll and managing employee hours
• Ensuring patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences
• Ensuring regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations
• Coordinating staff meetings for administrative and clinical staff
• Responsible for facility cleaning, hygiene, safety, and maintenance.
• Overseeing medical waste removal to be in compliance with regulatory requirements
• Keeping track of equipment and devices, and manage inventory
• Ability to function well under stressful situations
• Initiative-taking and continuous process improvement to ensure efficient clinic operations

Knowledge, Skills, Abilities, and Requirements:

• Minimum of 2 years working in a medical office setting
• At least 2 years working in a supervisory or management position
• Knowledge and experience in billing
• Knowledge of regulations related to Medicare, Medicaid, and commercial insurance
• Medical assistant certification or experience
• Experience obtaining authorizations for services and medications
• Human resources experience in hiring, supervision, and performance reviews
• Knowledge of HIPAA and labor law
• Strong customer service skills
• Skill in writing policies and procedures
• Skill in using healthcare software and computer systems (ideally Sutter EPIC)
• Knowledge of maintaining supplies and equipment for the medical setting
• Multitasking skills
• Problem-solving skills
• Professional communication and presentation skills, including face to face, email, telephone, and video conference
• Knowledge of continuous process improvement concepts and practices
• Ability to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the public of all age
• Knowledge of QuickBooks, Microsoft Office, Apple applications, Google Drive, and web-based applications is necessary
• Knowledge of Sutter EPIC EMR

The following are not requirements, though highly favorable traits, and skills:

• Knowledge of business and accounting processes, ideally with an Associates or Bachelor’s degree in business administration, Accounting, or Health Care Administration.

Expected Salary:

• Salary will vary based on years of experience and education. Generally, between $20.00- $25.00 per hour

Benefits: For Full-time position

• Health, dental, and vision insurance (with employee contribution)
• Retirement benefits
• Paid Time off- One week paid vacation annually- First and Second year (after 90 days of employment.) Two weeks paid vacation annually- Third year and thereafter

All highly motivated applicants with relevant experience are encouraged to apply. Salary is negotiable based on applicants’ credentials and experience. Please include a copy of your resume as well as a cover letter. Please note, background check is required.

Job Types: Full-time, Part-time

Salary: $20.00- $25.00 per hour

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

COVID-19 considerations:

All patients, employees, and visitors are required to wear face masks at all times while inside the building. Hand washing or using hand sanitizer before and after patient contact is required. Telemedicine is offered when patients do not pass screening.

Education:

• Bachelor's (Preferred)

Experience:

• Management Experience: 2 years (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Folsom, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 1 year (Preferred)

Work Location: One location

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