Job description

APPLY HERE! https://davidlawrencecenter.e3applicants.com/careers/Program-Support-Specialist-OutpatientMed-Services--250-NO-NIGHTSWKNDSHOLIDAYS-SIGNON-BONUS-1857

SIGN-ON BONUS!

NO NIGHTS/WEEKENDS/HOLIDAYS!

TUITION REIMBURSEMENT!

Program Support Specialist (PSS): Outpatient/Medical Services [Position # 250]

Our Outpatient/Medical Services Program provide Client-centric support to a diverse population of those in SWFL who need access to reliable, proactive and transformative care.

We are in a position to add an additional Team Member to our Program Support Staff - this is a unique opportunity to utilize your customer services skills in an environment where every phone call, every hello and every keyboard stroke makes a difference!

POSITION DETAILS:

- Providing autonomous support to all individuals in the Outpatient Medical Services Program.

- Maintaining emphasis on Client care and their experience at DLC with enthusiasm and compassion.

- Auditing records, ensuring compliance and completing filing.

- Contributing to efficiency by suggesting new ideas for process and procedure.

- Representing DLC via multi-line phone interaction and email correspondence.

- Performing accurate data entry for:
~ Accounts Receivable
~ Medical Records
~ Monetary Transactions
~ Insurance Verification

TO JOIN OUR ELITE OUTPATIENT SUPPORT TEAM:

- High School Diploma/GED = Required

- 1 years related Client-Facing Customer Service Experience = Required

- Knowledge of best practices regarding HIPAA = Preferred

- Bilingual (Spanish) = Preferred

- Familiarity with Microsoft Office 365/Teams = Required

- Professional, pleasant and patient communication style (phone and in-person) = Required

- Ability to maintain a high level of confidentiality, integrity and trust = Required

- Proven success in maintaining composure while in high-pressure situations = Required

- Unshakable ability to manage time, information and tasks in an efficient manner = Required

- Ability to relate to and communicate with a diverse group of colleagues and community members = Required

- Dedication to the organization's mission, standards, procedures and protocol = Required

- Staying compliant on all trainings and immunizations = Required

- Ability to pass a DCF Level II Mental Health Fingerprinting, Drug Screen and Local Criminal Check = Required

LOGISTICS & COMPENSATION:

SIGN-ON BONUS!

- Full-Time Hourly/Non-Exempt position
~ 7:30AM-4:30PM Monday-Thursday
~ 7:30AM-3:00PM Friday
~ NO Evenings, Weekends or Holidays!

- COMPREHENSIVE benefits outside of competitive salary include:
~ Exciting 401(k) w/Employer Match
~ Employer Paid Life/AD&D
~ Generous PTO & Paid Holidays
~ Medical/Dental/Vision Insurance
~ Diverse discounts with local businesses
~ DLC-sponsored Health & Wellness Initiatives and EAP
~ Extensive Tuition/Licensure Reimbursement Plans/Loan Forgiveness

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Addiction Medicine
• Psychiatry

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

COVID-19 considerations:
We 100% follow DOH/CDC Compliance!

Ability to commute/relocate:

• Naples, FL: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Ability to pass a Drug Screen and Level II DCF Background Clearance

Education:

• High school or equivalent (Required)

Experience:

• Related Customer Service: 2 years (Required)
• HIPAA/Electronic Medical Records: 1 year (Preferred)
• Front Desk: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: One location

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