Job description
Primary Location US-TX-KATY
JOB SUMMARY:
Assure all routes are filled and provide timely instructions and responses to requests for information throughout the day from both drivers and customers.
CORE JOB RESPONSIBILITIES:
- Provides customer support by responding to questions and concerns regarding deliveries including no shows, cancellations and scheduled deliveries. Respond to customer inquiries and needs in a timely manner.
- Use computer system to retrieve schedule and asset information. Use reference material to quickly and accurately determine the best method to assign driver resources and routes striving for maximum efficiency and utilization while reducing mileage when possible.
- Update, prepare, and dispense the daily route schedule. Monitor and document route manifests and deliveries throughout the day adjusting for changes as needed. Make and schedule appointments with customers that require delivery appointments. Route drivers according to their skill set and available DOT mandated Hours of Service regulations.
- Complete a variety of daily reports and clerical duties. Ensure correct departments have all necessary paperwork for on time delivery departure.
Education
- High School Diploma
Relevant Work Experience
- 2 years’ experiences with handling inbound/outbound call taking, scheduling and/or administrative work.
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