Job description

• Manage the development and implementation of member communications efforts related to CCA operational and strategic priorities
• Convene and oversee project specific cross functional work teams
• Develop and manage project plans, timelines, approvals, and deliverables
• Work closely with business leaders across the organization to develop messaging and core content
• Partner with marketing to ensure alignment on branding, strategy, design, and content
• Act as primary liaison with external vendors
• Support cross-functional member communications Steering Committee
• Manage agenda for ongoing meetings
• Disseminate meeting notes
• Manage all action items
• Provide guidance to member-facing teams (Member Services, Ancillary Services, Dental, Pharmacy, etc.) on the development and implementation of specific communications

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• Stand-up standardized process for development and approval of all transactional communications throughout the organization
• Work with marketing team and key stakeholders to develop standard guidelines for all transactional member communications to ensure all letters are compliant, uniform to CCA brand standards, and member-friendly
• Submit new and updated templates to the state and CMS for review and approval on behalf of business owners
• Maintain inventory of all member communications templates Provide guidance and oversight on transactional member communications for business owners throughout the organization
• Ensure business owners are informed of necessary updates to comply with state and CMS requirements
• Coordinate with staff managing Provider communications to ensure alignment between provider and member communications
• Develop and manage system for tracking all communications being delivered to CCA members from the organization
• Develop routine internal reports of member communications activities to keep both leadership and member facing staff apprised of messaging and timelines.
• Support Member Communications Director with any additional projects or tasks as needed
• Manages subordinates

Working Conditions: Standard office conditions.*
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• Education Required:
• Bachelor's degree or equivalent experience required

Experience Required:*
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• 3-5 years of program/project manager experience in consumer communications, consumer engagement within the health care sector.

Knowledge, Skills & Abilities Required:*
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• Must have a passion for the CCA mission and operate with a mission-driven approach and a commitment to consumer-centered care
• Personal values that are genuinely congruent with CCA's mission of caring for an underserved population at the core of CCA's mission and model of care.

Demonstrated track record in the following technical skills:*
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• Excellent communicator including writing, editing, and presentation skills with meticulous attention to detail, creativity, quality, and timeliness
• Strong project management capabilities and ability to manage multiple, simultaneous projects that vary in scope and complexity
• Ability to manage cross-functional teams through collaboration
• Strong process improvement skills; dedication to continuous learning and improvement
• Comfort with ambiguity and ability to adapt to change

Language(s) Required:*
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• English

Language(s) Desired:*
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• Bi-lingual Spanish preferred

Other Required:*
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• Equipment Utilized: Standard office
• Physical Requirements: Standard office

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled*
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Job Type: Full-time

Application Question(s):

• This position is requesting a cover letter. Please email your cover letter to jrice@commonwealthcare.org after you apply.
• Do you have marketing experience related to Medicare?
• Do you have experience managing a team of individuals?

Work Location: Remote

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