Job description

Ascent Credit Union is looking for a full-time member service representative to identify member needs and recommend credit union product and service solutions that will improve our members’ financial well-being while helping with basic financial transactions.

Schedule: 9:00am to 6:00pm, Monday through Friday and rotating Saturdays, 9:00am to 1:00pm

How You’ll Contribute:

• Build trust with our members by delivering service in alignment with our Service Promises
• Speak with members and identify opportunities to better their finances
• Accurately process financial transactions
• Take deposits, make loan payments, and process withdrawals
• Act as an effective source of information for our members in lobby, drive-thru window, or by telephone
• Assure a positive experience and provide value to the member
• Provide friendly, professional, confidential, and effective assistance to members and credit union staff
• Research, troubleshoot and resolve member and internal inquiries
• Take on special projects and new responsibilities as directed by the branch manager

What You'll Bring:

• Enthusiasm for helping members’ financial futures
• Sharp communication skills in listening for, recognizing, and acting on opportunities to assist members in their financial well-being
• Strong teamwork abilities such as involving supervisors in your work, sharing what you are working on, what progress has been made, and what hurdles you are facing
• Effective effort and resource management
• Demonstrated competency in desktop and mobile devices for communication and work duties

What We Offer:
Ascent Credit Union provides competitive compensation, benefits, and a relaxed, team-oriented work environment, including:

• Annual salary reviews

• Medical, dental, and vision insurance

• Dollar for dollar match up to 5% annual salary for 401(k) retirement plan

• Life insurance

• Short term and long term disability insurance

• Employee Assistance Program providing personal and professional support to employees to help them manage issues and problems related to work or home

• 13 paid holidays per year starting on your first day

• Paid vacation

• Sick leave

Job Type: Full-time

Pay: $13.95 - $14.85 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Please describe in 1-2 sentences. How is your previous experience relevant to this role? Why are you a good fit for this job?
• Please list one to three references. Include the person's name, company and title, contact details (email and/or phone number), and explain your relationship (former boss, current coworker, etc).
• What are your wage requirements?

Experience:

• Cash handling: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location

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