Job description

Member Solutions Specialist
Starting Pay: $20.50/HR with an average monthly incentive between $250 - $500.
Who we are…
At Heritage Financial Credit Union, we are focused on growth. When you begin your career at HFCU, we want to get to know you, your goals and your aspirations so that we can best support you with the necessary tools, resources and opportunities to help make possible the achievement of your hopes and dreams.
Member Solutions Center…
The Member Solutions Team is responsible for servicing members, non-members, and 3rd party businesses & vendors, both over the phone and via electronic channels. The main functions of the Member Solutions Center are providing outstanding member service, researching and resolving member issues both within the department and in cooperation with other teams, and recommending products and services to support our membership in reaching their fullest potential.
Who you are…
You’re someone who isn’t afraid to roll up their sleeves to help support the department’s initiatives. You’re a problem solver, who’s always looking to share your thoughts, ideas, and improvements with the team. You’re looking to take your member service experience and career to the next level by improving your knowledge base, expanding your skill sets, and partnering to support department growth. You have a desire to understand the business, and expand your capacity to help members and partners across the organization. You’re team oriented, have a passion for serving others, possess a positive attitude, and have a strong willingness to learn and develop.
You’re available to work a flexible work week, which includes rotating Saturday coverage.
The role…
As a Member Solutions Specialist with Heritage Financial, your main focus will be to deliver outstanding service to our membership base, as well as provide internal support to our organization. This includes, assisting members over the phone and via electronic services with transactions, loan payments, account inquiries and research, escalations to other departments, electronic transfers, online banking support, and more. You’ll act as a liaison between the member and various business units, including Deposit Support, Compliance, Retail, and our Lending Departments. You will build relationships with members to support their banking needs from start to end, and you’ll partner with your teammates to achieve personal, professional, and team success.
Why us...
Heritage Financial has been in the community for over 80 years. Throughout this time, we have worked diligently to create a culture of teamwork, superior service orientation, and open communication! We offer the opportunity for growth and development as well as competitive pay, flexible hours, paid time and holidays off, and health benefits!

Our Mission
We are more than a bank. We believe in our members and employees – in their stories, both past and yet to be written.
We are the combined heritage of generations who care about and support each other to provide lasting contributions in our communities.
We are committed to creating opportunities for people by providing necessary tools, resources and education to make possible the achievement of their goals, hopes and dreams.
Equal Opportunity Statement
Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Job Type: Full-time

Pay: $20.50 per hour

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