Job description
Position Summary
The Senior Messaging Engineer will be a member of a multi-disciplinary team of experienced IT professionals in a global multi-platform environment consisting of on-premise and cloud based email and collaboration technologies. The Senior Messaging Engineer will provide day to day hands-on management and administration of the messaging & collaboration technologies, be accountable for the reliability and availability of these services, coordinate and manage projects, and provide 24/7 3rd level escalation support for related incidents. The successful candidate will demonstrate a strong focus on customer service and a passion for working with and promoting collaborative business solutions.
Responsibilities
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- Build a strong internal customer experience through webinars, training, and regular communication. Partner with vendors to stay up to date on roadmaps and request feature enhancements based on feedback from users.
- Improve processes through automation and documentation.
- Continually look for opportunities to modernize the infrastructure through simplification and optimization. Embrace and advocate for a cloud first approach.
- Partner with IT Security & Governance to protect the environment. Implement best practices for services and continually evaluate our security posture to identify opportunities for improvement.
- “Keep the Business Running” by providing 24/7 3rd level escalation support, troubleshooting, incident management, and communications with IT and business stakeholders.
- Administer the messaging & collaboration platforms and services.
- Provide subject matter expertise and make technology lifecycle recommendations, including technology risk assessment, refresh, migration, and retirement.
- Lead messaging & collaboration projects, including upgrades, migrations, and technology refresh.
- Establish and maintain strong collaborative relationships with internal and external business and IT strategic partners.
- Help ensure the messaging & collaboration technologies and services are aligned with RRD business direction, IT management goals, and IT Security & Governance policies.
- Provide senior guidance and mentorship to other team members.
Professional Requirements
- 5 years experience supporting messaging & collaboration in large multinational, multi-platform environments.
- Experience managing a Google Workspace tenant.
- Strong working knowledge of Google services including but not limited to Gmail, Calendar, Drive, Meet, and Chat.
- Experience with Google’s Advanced GAM scripting language.
- Strong understanding of SMTP mail routing infrastructure.
- Experience with Postfix and/or Momentum (Sparkpost) a plus.
- Experience with Office 365, Smartsheet, Dropbox, and Box a plus.
- Proven abilities in systems administration and incident management.
- Experience with messaging platform upgrades, migrations and consolidations.
- Strong working knowledge of networking and firewall technologies.
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Desired Requirements:
- Strong customer service focus and the ability to effectively communicate with executives.
- Demonstrated ability to manage multi-disciplinary projects.
- Excellent written and verbal communication skills.
- Strong interpersonal and team building skills with an ability to work collaboratively.
- Strong organizational skills and an ability to multi-task and effectively prioritize work.
- Mentoring and leadership skills are a plus.
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RRD is an EEO/AA including Vets and Disabled Employer
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Work Location: Remote
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