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Boeing Global Services is looking for an experienced Customer Relations Specialist to the join the Jeppesen team in Englewood, Colorado. A leader in aviation and aviation training products is looking for the best to journey with us into the future of navigation! For more than 80 years, Jeppesen, has made it possible for pilots and their passengers to safely and efficiently reach their destinations. We are the world’s leading provider of aeronautical data and are combining our company’s enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st century navigation and optimization solutions.

The Customer Relations Specialist of Jeppesen's largest and most strategically important and complex customers maintains responsibility for developing customer relationships that promote retention and loyalty for assigned customers. Provides customer service for the Digital Aviation portfolio, builds crucial customer relationships and acts as a trusted consultant/advisor to the customer. Assures revenue protection, identifies new opportunities. Responsible for protecting the core business, supporting in winning expanded business and ensuring customer voice is represented back to the enterprise.

Position Responsibilities:

• Accountable for being subject matter expert to assist in troubleshooting non-technical issues or inquiries, accountable engaging appropriate subject matter expert to address technical issues, encountered by customer and end-users.
• Plan, coordinate and assure the effective deployment of all enterprise-wide resources necessary to ensure the success of product/service solution implementation. Ensure the resolution of customer inquiries/issues, and develop, coordinate, and execute a customer communication plan across all levels of customers' business.
• Gauge customer level of engagement with Digital Solutions and provide feedback to other teams in order to influence product development, strategies, and roadmap Improvements.
• Partner with Sales to ensure protection of existing revenue by supporting customers according to SLA, handle customer setup/onboarding, and administer charting changes/additions, verification of tail count, annual price change communication and billing set-up.
• Document all relevant customer information voice of the customer feedback and renewal and expansion opportunities in Salesforce. Work across the organization to assist in providing insights and information to customer to ensure they get the most out of our products and services.
• As the single point of contact, responsibility, and accountability for assigned operational accounts within the business unit provide day-to-day support to assigned accounts by resolving customer inquiries and issues, coordinating order entry and fulfillment process, and proactively communicating with customers to ensure satisfaction. Coordinate the application of enterprise-wide resources when necessary.
• Establish and maintain relationships with applicable levels of assigned accounts, including the focus of receptivity, dissatisfaction, and power for applicable aspect of customers' operations and Jeppesen's portfolio
• Develop, maintain, coordinate, and execute tactical plans to assure protection and growth of assigned accounts.
• Identify problems/implications in assigned/relevant areas of assigned accounts and develop the resulting implied needs into explicit needs
• Assure protection of existing revenue by planning and closing the renewal of expiring, out-dated, or under-priced contracts
• Serve assigned operational accounts as the initial point of contact and reference for the entire portfolio, providing information, identifying requirements to bring in other Account Managers and ensuring customer receives appropriate communications on new, enhanced, or sun setting services.
• Effects of decisions are long lasting and heavily influence the future course of the organization. Errors in judgment or failure to achieve results may result in the significant expenditure of company resources
• Serves as subject matter expert to management and special external spokesperson for the organization on major matters pertaining to its policies, plans, and objectives.

This position allows telecommuting. The selected candidate will be required to perform some work onsite at one of the listed location options.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• Regularly contributes to the development of new job practices, techniques, and standards. Recognized as a job expert within the department/organization.
• Develops solutions to complex problems that require ingenuity and innovation. Ensures solutions are consistent with organization objectives.
• Performs work with minimal direction and exercises considerable latitude in determining objectives and approaches to assignment.
• Degree in a related field of study and typically 5 or more years' related work experience or an equivalent combination of education and experience.

Preferred Qualifications (Desired Skills/Experience):

• 3+years Oracle Experience
• 3+ Customer Service Experience

Typical Education/Experience:

Bachelor's and typically 6 or more years’ related work experience, a Master’s degree and typically 4 or more years’ related work experience or an equivalent combination of education and experience.

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift:

This position is for 1st shift.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $58,590.00 – $108,810.00

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.