Job description
MIS Tech Support Jr
Position Summary
Support and maintain computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing,
maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.
Troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Duties & Responsibilities (includes but, not limited to the following)
Provide service desk and technical support to users
Receive and respond to incoming calls, texts, and/or e-mails regarding PC and/or hardware problems
Evaluate, prioritize and respond to service requests with a resolution
Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions
Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
Perform periodic system maintenance
Place and escalate vendor service calls when necessary to resolve hardware or software failures
Conduct research on computer products in support of PC procurement and development efforts.
Requirements
20% travel ability across the U.S.
Have own car, with a clean driving record for local travel
Can work flexible hours including weekends and evenings when needed
Can meet the essential physical standards (attendance, walking, standing, lifting of 70lbs)
Qualifications
Bachelors Degree in Information Systems preferred
A+ Certification
Strong troubleshooting/problem solving skills
Strong verbal, written and interpersonal communication skills
Ability to work independently as well as cooperatively in a team-oriented environment
Ability to successfully interact with all levels of management, other IT professionals and end-users
- Ability to juggle several projects/demands simultaneously
Brand: Restaurant Depot
Address: 1265 N Kraemer Blvd Anaheim, CA - 92806
Property Description: 591 - WEST COAST REGIONAL OFFICE
Property Number: 591
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