Salary: $16.00/hr.

JOB SUMMARY

Schedule and coordinate safe and timely rides for qualified and registered passengers. Reports to the Mobility Manager.

ESSENTIAL FUNCTIONS

Primary duties include:

• Identify and qualify potential New Freedom passengers. Assist non-qualified callers with other transportation options available. (15%)

• Coordinate rides and associated paperwork using one of the approved transportation providers (e.g. taxis, human services agencies, volunteer drivers) (15%)

• Administration (65%): Keep electronic and paper files for all passengers to ensure a good audit trail; track number of daily rides to ensure budget compliance; track number of rides per providers to ensure equitable ride distribution; track number of rides per person to ensure compliance with the allowed maximum number of monthly rides.

• Public relations (5%): explain the service and answer questions from the general public.

• Other Duties as Assigned.

WORKING ENVIRONMENT

Office-based position with minimal physical requirements (ability to lift 15lbs, walking and climbing stairs).

• Will spend substantial time standing, sitting, speaking and listening

• Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds

QUALIFICATIONS/POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.

• Ability to work effectively with people of diverse cultures, ages, and economic backgrounds in a culturally competent and sensitive manner.

• Communicate clearly and patiently over the phone with passengers and outside providers and volunteer drivers.

• Provide good customer service when dealing passengers and the public.

• Establish and maintain effective working relationships with co-workers and partners.

• Strong clerical/administrative skills including personal computer skills (Microsoft Office software).

• Exceedingly organized with strong attention to detail.

• Assist with monthly provider invoices.

• Demonstrated oral/written skills.

EDUCATION:

• High School Diploma or equivalent with experience in scheduling and customer service.

FLSA status: This is a non-exempt position.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.