Job description
Company DescriptionAt AECOM, we’re delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.
Here, you will have freedom to grow in a world of opportunity.
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.
We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.
When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.
Job Description
AECOM is seeking a TMC Specialist to be based in Atlanta, GA.
Transportation Management Center (TMC) Specialists provide support and backup to TMC Operators to supplement necessary functions, to address short term needs, and to achieve optimal performance.
TMC Specialists perform event /incident analysis and provide solutions for congestion. TMC Specialists are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events; develop and deploy Dynamic Message Sign (DMS) messages in response to roadway events; and conducting express lane reversals. TMC Specialists shall analyze data; communicate, coordinate, and collaborate with other TMC staff, Department personnel, and partner agencies; and assist staff in the execution of traffic management plans (TMP) for emergency or high-level events.
The routine responsibilities of this position include, but are not limited to:
+ Review confirmed posted incidents and if necessary, modify or create DMS messages.
+ TMC Specialists will place appropriate messages on the 511ga.org website and 511 Interactive Voice Response (IVR) system
+ Prepare text and record spoken messages on the 511 IVR system for all types of events as needed
+ Where construction projects are planned, prepare necessary DMS messages, and update DMS messages as needed to include alternate routes and expected delay times as appropriate
+ For major events and weather events, prepare appropriate messaged for DMSs and update messaging as needed to include alternate routes and expected delay times as appropriate
+ Continually monitor traffic conditions statewide and anticipate problem areas. Devise methods to alleviate congestion, post appropriate messages to DMSs, identify congestion countermeasures that can be put into place
+ Support emergency operations such as severe weather events
+ Perform all aspects of express lane reversal operations
+ Adhere to TM Operations Standard Operating Procedures (SOP), Standard Operating Guidelines (SOG), and Manuals
+ Ensure all Traffic Interruption Reports (TIR) for construction events contain accurate information and are entered, monitored, and closed in a timely manner
+ Support special events that generate high concentrated traffic such as, but not limited to, sporting events, political rallies, religious gatherings, etc.
+ Capable of performing all TMC Operator duties
+ Monitor ramp meter operation and make changes to timing plans based on observed operation and current traffic conditions
+ Undertake periodic recurrent training and performance evaluation testing
+ Support requests from management to analyze traffic data and assist with the development of performance measures under guidance
+ Other ad-hoc initiatives as assigned by the Project Management Team
Qualifications
MINIMUM REQUIREMENTS:
+ HS + 2 YORE or demonstrated equivalency of experience and/or education
+ Must pass a State and Federal criminal history/security background check
+ Must pass a pre-employment drug screen
+ Physically able, with or without an accommodation, to work in an office environment. Position requires often performing keyboard/mouse operations and standing or sitting for long periods of time; occasionally standing/walking; rarely climbing stairs. Position may include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts.
PREFERRED QUALIFICATIONS:
+ Experience in Call center, customer service, 911 Operator or dispatching preferred
+ Data Entry Skills
+ Knowledge of State Routes and Interstates throughout the State
Additional Information
+ This position does not include sponsorship for United States work authorization.
+ This position does not include relocation benefits
All your information will be kept confidential according to EEO guidelines.
With infrastructure investment accelerating worldwide, our services are in great demand, and there’s never been a better time to be at AECOM! Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Join us and let’s get started.
ReqID: J10085087
Business Line: Transportation
Business Group: DCS
Strategic Business Unit: East
Career Area: Operations & Maintenance
Work Location Model: On-Site
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