Job description

THE PENNY ICE CREAMERY | Made From Scratch

www.thepennyicecreamery.com

Beloved Santa Cruz brand, The Penny Ice Creamery, is officially expanding to the Bay Area!

We’re looking for the perfect person to bring on board as a multi-location Shop Manager to ensure our two new locations launch successfully and are established as fixtures in their local communities.

This role is a great fit for an ambitious, organized, mature professional who is excited and prepared to manage 20+ team members and oversee two locations. This is a unique opportunity to represent our well-established brand as we expand beyond Santa Cruz County and into Santa Clara County.

The Penny Ice Creamery Shop Manager assists the Area Manager by ensuring the smooth and efficient daily operations of our two new Penny Ice Creamery locations: Town and Country Village in Palo Alto and a forthcoming neighboring Bay Area location. The Shop Manager is a dynamic leader who is comfortable in taking full responsibility for their shops. The Shop Manager is able to quickly adapt and change gears throughout the day; they are available on a consistent and reliable basis to meet all shop needs and staffing needs as they arise.

The Shop Manager works closely with the Area Manager to achieve business objectives at the shop level by implementing upper management’s strategy through a combination of skillful execution and effective leadership. A strong sense of ownership and personal autonomy are required to succeed in this role, as well as the ability to build and nurture vital relationships with team members, vendors, patrons and the surrounding community.

Job Duties & Requirements

Staff Management

• Train, manage, coach, and discipline staff; upholding expectations of excellence
• Ensure smooth daily operations at all times
• Schedule staff and analyze labor cost on a weekly basis
• Communicate with staff regularly; perform weekly check-ins to ensure success
• Be the first point of contact for staff inquiries, questions, and concerns
• Monitor and manage staff breaks
• Conduct working interviews to assess potential candidates
• Anticipate future staffing needs; strategize with HR Manager and Area Manager
• Monitor staff adherence to business policies and take corrective actions as needed
• Build and maintain a strong, hands on managerial presence in both shops

Guest Service Management

• Demonstrate excellence, warmth and professionalism in all guest service interactions
• Serve as a brand ambassador for The Penny Ice Creamery; proudly represent the core values of the business
• Uphold The Penny Ice Creamery reputation and that of The Glass Jar, Inc.
• Resolve delicate guest service situations with poise and professionalism

Inventory Management

• Oversee product quality at both locations
• Conduct weekly paper goods inventory at both locations and place orders as needed
• Conduct bi-weekly kitchen and ice cream inventories for both locations
• Coordinate deliveries of product between locations using requisition protocol
• Monitor & order apron, towel, sanitizer and soap inventory as needed
• Monitor inventory for all products or items at your locations as needed

Shops Management

• Ensure health safety protocols are followed at both shop locations; ensure shop and staff preparedness for impromptu health inspector visits
• Oversee daily shop upkeep to maintain an impeccable presentation
• Maintain and troubleshoot essential equipment, communicating any major issues to the Area Manager
• Manage change banks; Monitor deposits and cash reconciliation for accuracy
• Make cost-cutting and efficiency recommendations to the Area Manager based on regular assessment

Benefits
Medical/Dental/Vision Insurance
Competitive Compensation
Paid Time Off
Opportunities for Advancement
Company Outings & Gatherings
Mileage & Phone Reimbursement
CalSavers Retirement Savings Program
Ice Cream and Coffee!

The Glass Jar, Inc. is a farm-to-table restaurant group established in Santa Cruz, CA in 2010. We are the management company that owns and operates The Penny Ice Creamery, The Picnic Basket, and various community events.

Equal Employment Opportunity Statement
At The Glass Jar, Inc., we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Glass Jar, Inc. believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
The Glass Jar, Inc. currently requires all staff to be fully vaccinated and boosted for COVID-19. Federal law allows for medical and/or religious exemptions under a limited set of circumstances.

Ability to commute/relocate:

• Palo Alto, CA 94301: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What are the key contributions you can bring to this role?
• Why are you interested in this position with our company?
• What does great hospitality mean to you?
• Are you currently employed?
• Are there any upcoming dates that you CANNOT work within the next six months (vacations/trips/school breaks/ etc.)?
• When would you be looking to start?
• Should we consider you for any other open positions at The Glass Jar?
• If you were referred by a current employee of The Glass Jar, Inc. please indicate their first and last name.

Work Location: One location

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