COMPANY OVERVIEW

Founded in 2003, Paul Mitchell Advanced Education (PMAE) is the franchise company for Paul Mitchell The School. We are excited to have a network of over 100 schools. Every Paul Mitchell beauty school is designed to teach the skills needed to inspire Future Professionals (students) to explore their passion and creativity, and help them learn the business that will make their career in the beauty industry fun and rewarding. Everyone on staff at PMAE and each school is committed to helping the Future Professional every step of the way.

JOB SUMMARY AND OBJECTIVE

The National Director of Student Financial Services will be responsible for the management of the day-to-day operations of Student Aid Services for over 60+ campuses including creation and implementation of policy, staff training and supervision, compliance oversight, support of complex institutional eligibility, analysis of financial aid metrics, integration of new technology and best practices within the field.

The National Director is also responsible to manage the quality and content of the delivery of financial services as well as ensure the compliance of Federal/State regulations. The job requires advanced knowledge of Title IV regulations and a strong understanding and context of private higher education and institutional financial aid services in a multi-campus, multi- state environment. Successful candidates must also have thorough knowledge of existing and changing regulations at all levels, including a track record of success in complying fully with all such regulations.

The successful candidate will be a master collaborator with key members of the franchisor and school community. Familiarity with systems and process improvement and assessment programs is a must, as is a clear track record of utilizing data to inform decisions. They must demonstrate the ability to balance the needs of students and business goals, provide strong guidance and leadership to the team in student-centered communication and customer service, and have an unwavering commitment to diversity, equity, and inclusion.

ESSENTIAL FUNCTION

• Monitor and ensure compliance with federal and state regulations and institutional policies, including federal Title IV and state financial aid programs.
• Manage and administer Title IV regulatory compliance, operations, service and outreach, staff training and development.
• Lead, mentor and contribute to enhancing the quality customer service, community engagement, relationship building, professional development and teamwork of Paul Mitchell Advanced Education and campus Financial Services teams.
• Develop, design, train and implement policy and process in an effort to ensure excellent customer service and advisory student financial services to students.
• Submit, maintain, and update as needed E-apps, ECAR's and PPA for all schools
• Analyze and report on key metrics of Financial Aid Institutional Eligibility covering all schools
• Prepare and present financial aid workshops & trainings
• Manage and monitor team of specialist and provide oversight and guidance to processing activities including verification of data, resolving conflicting applicant information, adherence to federal and institutional policies, reviewing financial aid appeals and exercising professional judgment based on standard school policies.
• Engage in continuous professional development to maintain current knowledge of financial aid policies and procedures and loan servicing regulations, including industry best practices.
• Address complex and challenging situations that cannot be managed through the standard procedures.
• Represent PMAE internally and externally to government agencies, funding agencies and the public.
• Perform other duties as assigned.

BEHAVIORS AND COMPETENCIES

• Maintain a deep and current knowledge of financial aid rules and regulations, policies, procedures, and eligibility requirements.
• Identify and understand issues, problems, and opportunities by comparing data from different sources to evaluate and deliver reports.
• Demonstrate strong soft skills including collaboration, problem solving, adaptability and community engagement.
• A high level of proficiency using MS Word, PowerPoint, and Excel.
• Strong presentation and training skills
• Strong written communication skills
• Ability to process computer data and to format and generate reports.
• Knowledge of customer service standards and procedures
• Database Analysis and management skills.
• Ability to make administrative/procedural decisions and judgments.
• Ability to manage complex fast paced administrative environment

EDUCATION/EXPERIENCE

10+ years of experience with Title IV administration

5+ years of management level experience

3+ years of campus level work experience

Bachelor's Degree required

REPORTING STRUCTURE

Department - Compliance

Primary Supervisor - VP, Compliance

TERMS OF EMPLOYMENT

Location: Sandy, Utah

Employment Status: Full time

Hours of Employment: 40 hours/week, with occasional evenings/weekends

Position Type: Exempt

Pay type: Salary

Pay Range: $135,000 - $175,000

Timecard required: No

Travel: Up to 20%

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands: While performing the duties of this job the employee is required to walk, stand, and move about while communicating orally and operating technology for extended periods of time in the classroom, at promotional events, or while assisting students. While performing administrative tasks the employee will walk and move to access file cabinets, office machinery, or attend functions outside of their personal work area; sit and remain in a stationary position for long periods of time; reach, stretch and use hands, fingers, and arms to perform work, operate computers, office machinery, or handle small objects; regularly lift and move up to 30 pounds. The employee may occasionally be required to balance, stoop, kneel and crawl under desks or in confined spaces. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time, and the ability to adjust focus. The employee must be able to communicate clearly and exchange accurate information through speaking, hearing, and applying discernment.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

Paul Mitchell Advanced Education provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.