Job description

JOB
The Neighborhood Services Officer is a part-time, non-sworn, para-professional position responsible for performing code enforcement functions. This individual should be highly motivated, possess good human relationship skills and organizational abilities. The employee should be able to prioritize their own work and manage their time effectively.Under the specific supervision of the Neighborhood Services Director, this positions will perform code enforcement functions duties for the Neighborhood Services Department.This position is an excellent opportunity for those hoping to gain experience and work in law enforcement or public safety. Several individuals who held the NSO position in recent years now work in local police or sheriff's departments. Retirees with a background in public safety and law enforcement are also encouraged to apply.

EXAMPLE OF DUTIES
It is the primary job of the Neighborhood Services Officer to: Perform inspects all property within the City for code compliance and quality of life issuesTake proactive and reactive enforcement action on all code violationsIssue warning notices, take pictures of violations, issue tickets and fines for ordinance violationsComplete necessary reports and investigations on enforcement action taken, including follow-ups, and formulating violation lettersAnswer code compliance questions at the front counter and in the field Transport legal paperworkIt is the secondary responsibilities of a Neighborhood Services Officer upon need/request to: Assist in traffic and crowd control at accidents and/or fire scenes, parades, and special events when requested and approved through the Neighborhood Services Director.. Assist stalled vehicles and stranded motorists, performs limited traffic control functionsPerform routine errands and assist in special projects Enforce parking regulations.Other duties as assigned

MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceHigh school diploma or equivalent. Pursuing an Associate’s or Bachelor’s Degree from an accredited school with a degree in Police Science, Criminal Justice, Urban Planning or a closely related field.Language SkillsAbility to advise and interpret how to apply policies, procedures and standards to specific situations.Ability to utilize a variety of advisory data and information such code manuals, City ordinances, directories, State statutes, procedures, guidelines and non-routine correspondence. Ability to communicate orally and in writing with City personnel, Department personnel and general public.Ability to establish effective working relationships with court officials, business persons, public organization representatives, attorneys, other law enforcement personnel and the general public.Ability to quickly make assessments of emergency situations, determine appropriate responses and act assertively; cope with situations firmly, courteously, and tactfully.Skill in public speaking.Mathematical SkillsAbility to complete accurate mathematical calculations as may be required of the position.Reasoning AbilityAbility to exercise independent judgment in emergency and non-emergency situations in accordance with departmental rules and regulations. Ability to cope with emergency situations calmly but effectively and to react quickly to secure accurate and precise information on the location, extent and nature of the emergency aid requests Ability to quickly make assessments of emergency and non-emergency situations, determine appropriate responses and act assertively; cope with situations firmly, courteously, and tactfully.Ability to work well under pressure and handle stressful situations, to organize work and set priorities, managing time and resources to meet deadlines and changing demands, perform duties with a minimum of supervision.Ability to analyze data and information using established criteria, in order to determine consequences and to identify and select alternatives. Equipment OperatedSkill in the operation of departmental equipment, including but not limited to desktop and tablet computer; vehicles; radios; pepper spray, cameras and video equipment; telephone; copy machine; fax machineOther QualificationsWorking knowledge of basic computer functions and computerized record-keeping systems.Demonstrated personal and professional honesty, integrity, and good judgment as shown in applicant's criminal history, background, and motor vehicle record. Must possess, or be able to obtain by the time of hire, valid State driver’s license without record of suspension or revocation in any state.Skill in First Aid and CPR, certification preferred. Ability to work in and maintain an environment that deals with sensitive and confidential information.Ability to deal with the public, law enforcement officers, outside agency representatives, etc. in an effective, fair and professional mannerAbility to work independently, with minimal guidance and supervision.Ability to both work cooperatively with others and work independently of direct supervision in an effective and efficient manner.Ability to remember and recall details. Must possess good observational powers.Ability to prepare clear and comprehensive reports on investigations, offenses, arrests, and other activities.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to talk and hear. Employee must have ability to hear and understand radio transmissions.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, and the ability to sustain prolonged visual concentration. Ability to coordinate eyes, hands, feet and limbs in performing skilled movements. Physical demands include walking and sitting for extended periods of time and at times, run, jump, crawl, kneel, climb, bend, reach, stoop and carry and/or push heavy objects and any other physical movement in the performance of public safety duties. The employee must be able to carry, drag or move at least 100 pounds. The employee must also, at times, exert light physical effort in sedentary to light work, occasionally involving lifting, carrying, pushing, pulling, crouching, crawling, kneeling, stooping and or moving up to 50 pounds. Ability to recognize and identify degrees of similarities and differences between characteristics of colors, shapes and textures associated with job-related objects, materials and tasks.Necessary strength, flexibility, endurance, and coordination to perform duties.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Neighborhood Services Officers work in various office and outdoor settings, including significant time spent traveling in vehicles, as well as on foot. The employee frequently works in outside weather conditions. The noise level in the work environment is occasionally loud in the field and quiet in the office. Due to the nature of contacts, working conditions are unpredictable and contain an element of personal and public danger. Neighborhood Services Officers may be confronted with verbal or physical abuse in the course of their duties. Ability to defend self and/or others in hostile, combative situations may be required, and sometimes, the employee is vulnerable to personal injury. The City of Whitewater is an Equal Employment Opportunity. In compliance with the American with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SUPPLEMENTAL INFORMATION
Works under general supervision of the Neighborhood Services Director. Employees prioritize their own work, manage their time effectively and respond to some questions independently.No formal supervisory responsibilities.

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