Job description

Hiring Department

Infrastructure Services
Job Description

Responsibilities
Monitor health and function of Mitel Connect Director (Build 22.11.9300.0), the primary phone system on campus. UMSL’s telephone system includes 2,600 phones, 50 Shoregear voice switches, and 7 VMware DVS servers for voicemail and call recording. Troubleshoot issues with switches and servers when there is degraded or interrupted VoIP service. Keep track of available extensions, telephone hardware, and software licenses.
Install new phones and assign new extensions for new employees: Clean and test a phone from stock, check for available extension, note extension and location in records and link it to a MoCode, create and configure a profile for the user in Mitel Connect Director, assign the extension to the physical phone, schedule the install with the user, work with Networking to ensure port readiness, and complete the install.
Monitor for and troubleshoot problems with copper lines and legacy Nortel phone system, including elevator phones, emergency blue phones, and courtesy red and black phones on campus.
Work with third-party support for more challenging issues in Mitel and to make sure the system stays up to date and in compliance with e911 laws. Work with server admins to determine the need for, plan, and implement software upgrades.
Process break-fix, password reset, and extension reassignment requests that come in through the Cherwell ticketing system and Telephone Services email. Work with other teams on projects relating to phones, i.e. fax over IP, network fax, 802.1x network security protocol testing.
Manages the installation and maintenance for the university's inside and outside plant pathway and cabling infrastructure.
Demonstrate a high level of initiative, independence, and maturity in all aspects of work; use creative and critical thinking techniques to identify and implement new or novel ways to improve products, services and service delivery.
Other duties as assigned.
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.
Shift

40 Hours per week
Salary

Pay commensurate with education and experience.
Hiring Range: $48,900 – $68,815 Annually
Grade: GGS-10
University Title: Network Engineer

Minimum Qualifications

BS in Computer Science, Management Information Systems, or the equivalent experience.
At least 2 years’ experience supporting telecommunications including VOIP and analog phone systems.

Preferred Qualifications

Preferred Qualifications
Knowledge of/or experience in supporting IP networks
Knowledge of basic analog phone netoworks including phone switch, fiber remotes and PRI connections.
Experience troubleshooting analog phone problems including wire tracing.
Experience in troubleshooting VOIP networks including servers.
Experience providing direct end user support.
Experience with transitioning from PRI to SIP trunking.
Experience supporting Mitel/ShoreTel phone systems

Application Materials

Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.
Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.) to the UMSL Job site: Http: //umsl.jobs.
For questions about the application process, please call (314) 516-5805. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.
Benefit Eligibility

The University of Missouri - St. Louis offers benefit-eligible employees a wide variety of benefits including: health, dental and vision coverage effective on the first day of employment, retirement, paid time off, tuition assistance for employees and their dependents and employee and dependent life insurance.

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