NEW FLYER OF AMERICA - TECHNICAL SERVICES SPECIALIST
Full Time
Anniston, AL
Posted
Job description
TECHNICAL SERVICES SPECIALIST - ELECTRICAL
New Flyer is North America's heavy-duty transit bus leader with various locations in North America. Offering the most advanced product line under the Xcelsior® and Xcelsior CHARGE™ brands. It also offers infrastructure development through New Flyer Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.
POSITION SUMMARY:
Accountable for determining root cause and corrective action for issues affecting product in service working with other departments and suppliers as required. Responsible for documenting and releasing instructions to complete retrofits. Also, responsible for the general support of New Flyer Field staff..
WHAT YOU WILL DO:
- Investigate, identify and resolve product problems of varying difficulty with the appropriate department(s), including suppliers. This includes documenting and providing SCANs for supplier issues.
- Recommend course of action to solve problems brought to the department by the field staff and or coming from the customers directly.
- Assign a Risk Priority Number to every FSAR (Field Service Action Report) to determine the priority of the issue and assist with managing work queues.
- Create instructions to service or service bulletins with clear information for the RPSMs to complete the repair.
- Answer incoming calls from internal and external customers or RPSM and take appropriate action to resolve issues.
- Supply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manuals.
- Stay up to date with training on pertinent systems in our vehicle to enable the technical services group to be intimately familiar in all aspects of our vehicle.
- Resolves customer problems or complaints effectively and in a timely manner.
- Co-ordinates own tasks to ensure schedule dates are met considering Supplier and Customer timelines.
- Assists with controlled testing of components and installations in order to meet contractual obligations, ensure product reliability and verify component fit
Engineering background (PENG, CET, EIT)
- High problem-solving skills.
- Proficient with MS Office (Excel, Word, PowerPoint, Outlook, Teams).
- CAN Data logger experience.
- Customer Service background.
- High organizational skills.
- Leadership qualities, motivating and self-starter.
- Walking, sitting, occasional lifting and bending.
- Travel - approximately 10%, passport is required.
WHY JOIN OUR TEAM:
- Competitive Wages with regular wage progression
- Immediate benefit eligibility
- 401K with company match
- 12 paid holidays and vacation
- A continuous learning environment including in house training and tuition subsidies
- Career advancement with a growing company
- Safe and respectful workplace
- Be a part of a leading team to zero-emission mobility
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.
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