NextGen Support Specialist

COVID vaccine will be required unless medical / religious exemption. The IS support specialist will provide high-quality end-user NextGen support that includes, but is not limited to, utilizing a technical skillset that includes advanced troubleshooting. This role balances numerous priorities across escalation channels, including email, instant messaging and in-person requests as needed. Salary approx. $80k.

Job Type: Full-time

Job Responsibilities:

• Provide NextGen EHR support to new / existing employees
• Answers technical support calls and works cases in a high-volume call center environment. This includes but not limited to, providing support to end users, troubleshooting issues and identify training opportunities via remote connection.
• Communicate and recommend complex business process, procedures, and diverse information to resolve issues.
• Provide knowledge transfer and supports users on installed software.
• Identify and escalate priority issues as necessary
• Assist with upgrades of application(s).
• Stay current with system information, changes, and updates.
• Performs other duties as assigned.

Required Qualifications:

• 1 + years of experience in Customer Services / Knowledge of customer service principles and practices
• Experience working in the medical / healthcare / HIT industry
• Must be personable, communicate well, display patience and the ability to provide assistance to computer users on technology
• Must be able to handle multiple tasks simultaneously and set priorities
• Ability to work on-call for emergency support on a rotational basis
• Proper phone etiquette with the ability to speak and write clearly and accurately Microsoft O365 literacy (Word, Excel, Teams, SharePoint, etc.)
• Within 90 days of starting, must take and pass NextGen Certified Professional Exam (If not already certified)
• Education:
• Associate's Degree (two-year college or technical school): or Work Equivalent

Desired Qualifications:

• Broad technology background which may include T-SQL, RDP, Active Directory, Crystal Reports, IMO, Azure, Proofpoint, Citrix, soft phones, Zoom, proprietary software troubleshooting, and data analysis
• working with Electronic Health Records systems (preferably NextGen) or similar experience
• Familiarity with Medical Office terminology

Location: Remote position available for candidates living in Connecticut, Florida, New Jersey, New York, South Carolina, and Texas