About the Sound View Hotel:

The Sound View features 55 waterfront rooms, an innovative restaurant and catering operation, meeting and wellness facilities, a private beach and outdoor pool area, and a wealth of nearby experiences offered by its partners which include wineries, farms, the picturesque town of Greenport, and many activities (cycling, fishing, boating, golf, yoga, etc). Our guest rooms are each a portal to the sound, opening on to the private beach. With a pared down palette balanced by rich and durable textiles, our overnight accommodations are a contemporary interpretation of the modernist beach-side bungalows that once littered the east coast. Our restaurant uses fresh ingredients provided by the North Fork and the Atlantic seaboard, serving well-seasoned interpretations of American “retro” classics and New England-Style offerings. With an informal maritime setting throughout the main restaurant and outdoor deck, the accompanying private dining room and library offers unobstructed views of the sea, and the lively piano bar showcases old world charm.

San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. Our unique and thoughtfully designed collection of boutique hotels, spas, and restaurants offer remarkable experiences across the United States. Through warm, welcoming and genuine service, our staff creates memorable lodging, dining and wellness for our guests. We pride ourselves on a collaborative workplace whose foundation is our staff, our guests and our communities. The success of our business begins and ends with you!

Essential Job Functions:

• Develop in depth understanding of the property management system and POS functionality.
• Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:

• Answering telephones in a prompt and professional manner and providing assistance to callers
• Taking reservations in person and over the phone
• Reading and responding to hotel email
• Checking guests in and out
• Completing group pre-registrations and key packets
• Posting charges and processing payments
• Communicating with Housekeeping and Maintenance
• Handling mail and coordinating deliveries of messages and packages
• Anticipating guests’ needs, acting promptly to acknowledge all guests, however busy and whatever time of day.

• Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
• Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels.
• React immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management if necessary.
• Complete shift checklists and special projects as assigned.
• Follow specified cashier procedures and policies.
• Follow procedures regarding property walks to ensure security and comfort of guests.
• Meet with departing Front Desk Host to review business status, log-book and follow-up items.
• Keep the front desk as well as lobby areas clean and well organized.
• Be available to work irregular hours, including evenings, weekends and holidays.
• Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
• To follow all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.