Job description

To be Qualified for this position you MUST have worked for a Choice Hotel Brand which includes: Quality Inn, Quality Inn & Suites, Quality Suites, Comfort Inn, Comfort Inn & Suites, Comfort Suites, Sleep Inn, Clarion, Main Stay Suites or any other CHOICE HOTEL PROPERTY. The hours will be 2 shifts 2pm to 10pm then the rest 10pm to 6am, with options to work at other location.

Must be fluent in the Choice Advantage System.

The Front Desk Agent is a key part of the overall success of our hotel. Often, this is the first and last person a guest comes in contact with. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The successful candidate should be able to work well with others while demonstrating an ability to work unsupervised.

• Greet all guests in a professional, friendly manner
• Book guest reservations
• Take payments (credit card and cash) and accurately post to guest folios
• Handle confidential information, including guest records, with a high degree of integrity
• Answer phone in a prompt, efficient, and friendly manner
• Answer and route calls as appropriate
• Properly set wake-up calls
• Check guests in and out, according to the set procedures
• Answer guests' questions regarding the hotel, amenities, and surrounding attractions
• Communicate with other departments in a friendly and professional manner
• Handle incoming telephone calls and other guest communication in a discreet fashion
• Respond quickly to guest requests or complaints in a friendly manner
• Complete daily paperwork
• Accurately communicate with other shifts regarding issues arising from day to day operations
• Maintain a clean and neat front desk area
• Maintain a professional image at all times
• Follow all company policies and procedures
• Other duties as assigned by management

Qualifications:

• Must be flexible in hours and days worked, including weekends and holidays
• Must have ability to learn quickly
• Pay will depend on experience

Job Types: Full-time, Part-time

Pay: $9.00 - $13.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Dallas, TX 75243: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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