Job description

We are seeking a friendly and detail orientated Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day; responding to guest requests and maintaining the cleanliness and appearance of the front desk area.

This position is from Midnight to 8 am on Thursdays,Fridays and Saturdays.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date - Scanning End of Day Reports as outlined
• Provide exceptional guest service
• Efficiently manages the operations of the front desk, ensure check in and check out is timely
• Warmly and professionally welcome all guests
• Process guest check-in; confirm reservations, assign guest rooms
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events
• Maintain knowledge of upcoming events, local area and hotel offerings
• Ensure prompt delivery of billing to guests
• Ensure accuracy of daily closing reports
• Process all payments types e.g. charges, cash, checks, debit or credit cards
• Communicate with Lead Audit team relating to daily closing and issues
• Discreetly handle confidential guest information
• Complete end of day balancing, run night audit
• Ensure lobby and shared areas are neat and orderly
• Adhere to all JNR and brand standards
• Maintain STRICT key controls
• Perform other related duties as assigned

JNR Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

• Opportunities for advancement and career growth
• Warm and supportive work environment
• Competitive Wages
• Medical, Dental and Vision Insurancel
• Employee Hotel Discount
• 401(k) retirement plan with Employer
• Paid Time off Programs
• Holiday Pay
• Hotel Discounts

Job Type: Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Ability to commute/relocate:

• Eastham, MA 02642: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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