Job description

Growing construction-maintenance company for HOA's seeks an energetic individual with a good attitude, sense of humor, ability to work well with a variety of personalities, and the ability to multi-task in a fast-paced environment. We ask for a lot, don’t we? But don’t worry, we offer a lot - a great working environment and a great team. Our company offers opportunities to advance with our continued growth. We are looking for an organized individual who can be helpful in multiple areas of the company and who wants to learn and grow. We are looking for a “take charge” type of person who can grow with our company and doesn’t want to be bored.

Apply Here: https://recruiting.paylocity.com/recruiting/jobs/Details/1111911/Protec-Association-Services/IT-Help-Desk-Clerk

Position responsibilities include:

· Monitor help desk system for incoming requests and resolve or escalate accordingly

· Troubleshoot desktop, laptop, printer, hardware, software and other peripheral device issues

· Fully document all steps and communication for each issue

· Document processes and procedures

· Follow up with customers to ensure issue has been resolved.

· Maintain daily performance of computer systems.

· Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

· Install and support core software applications such as VMWare, Microsoft Office, and SQL based software.

· Setting up accounts for new users.

· Configure and Deploy hardware

Qualified candidates must meet the following requirements:

· At least 1-3 years of experience in network/systems Help Desk role or equivalent education.

· Demonstrate the ability to identify and solve complex problems independently and multi-task in a dynamic environment.

· Strong communication and customer relationship skills.

· Proficient in Windows PC and printer administration and maintenance, strong knowledge of Windows operating systems and Office suites, and basic network and security fundamentals.

· Ability to patiently interact, teach, and communicate effectively regarding system and data needs with diverse users having a wide range of computer and analytical skills.

· Availability to work flexible hours as needed (emergencies do happen on the weekends occasionally)

· Willingness to travel to our LA, Orange County and Murrieta offices (maybe even Vegas!).

Experience with Sage 100, Node.js or Sharepoint would be a plus!

Paid time off -- 5 days of PTO from years 1 - 5, 10 days PTO after 6 years
Paid medical (70% employer paid/30% employee paid; dependents 30% employer paid)
Cafeteria Plan: Dental & Vision
401k plan
Employer paid Life Insurance
Educational reimbursement
Excellent opportunities for advancement.

Successful candidate must pass a background check and pre-placement physical and possess a valid driver's license and insurance.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: On the road

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