Job description
Establishes and maintains the desired culture by:Maintaining a professional office appearance.
Manages customer flow, including wait times.
Observes staff behaviors and performance reports and identifies any potential issues that may have a negative impact on the customers experience.
Creates and manages weekly schedules to ensure proper staffing rations and implements adjustments due to customer needs.
Manages and monitors overall tax office performance.
Monitors office productivity.
Resolves customer complaints.
Serves as the Tax School Instructor, if appropriate.
Observe Tax Preparers as they work through the Tax Return Interview process. Motivates and guides office staff to achieve goals.
Attend and complete mandatory training.
Performs other duties as required
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