Job description
Posting Details
Position Information
Why Macomb should be your next place to work?
Job Title
Online Learning Technician
Job Function
Work cooperatively to provide technical support for online, hybrid, and web-enhanced courses using Canvas and related tools within the Online Learning department.
Job Responsibilities
- Provide exceptional customer service in a courteous, professional manner
- Provide support to the full-time and part-time Online Learning Department staff
- Provide accurate technical Canvas support for faculty, staff, and students.
- Troubleshoot software and other second level problems directly related to Canvas’s functionality.
- Create, copy, or modify Canvas courses on an ongoing semester schedule.
- Assist in investigating technical issues, running technical backend processes, running reports, and sending communication based on the Online Learning department’s needs.
- Maintain current knowledge and skills with respect to hardware and software used at the College and in the Center for Teaching & Learning.
- Develop and update documentation, such as procedure manuals and Online Learning help resources.
- Train others as assigned by the Manager or Coordinator of Online Learning.
- Participate in technical meetings
- May undertake projects for the Center for Teaching & Learning as assigned.
- Work in a team environment to meet or exceed performance goalsPerform other duties as assigned.
SUPERVISION
RECEIVED
: Reports to the Manager of Online Learning. Also takes direction from the Coordinator of Online Learning.
SUPERVISION GIVEN : None.
Education
High school diploma or equivalent.
Preliminary Qualifications
Demonstrated communication, customer service, data entry skills and computer and Windows maintenance abilities. Excellent writing and verbal skills are required.
Preferred Qualifications
Knowledge, Skills and Abilities
Must provide extensive customer service with courtesy and concerned attention to individual needs. Must create and maintain an environment that creates a positive atmosphere conducive to learning and student success. Provide direct assistance to accommodate client needs. Must successfully interact and serve diverse populations. Follow precise procedures as required. Maintain high degree of accuracy for all functions. Demonstrate proficiency of the Windows operating system.
Working Conditions/Physical Demands
Work Hours
Not to exceed 25 hours per week. Working days and hours may vary to include evening and weekend hours, specific work schedule will be arranged to meet departmental needs. Travel between campuses may be required
Salary
$14.43 - $18.55 per hour (2022-23 salary range) Maximum salary upon new hire $14.43 per hour.
Assignment Location
Center Campus
Bargaining Unit
PT AFSCME 975 (2172.16)
Position Level
4
Posting Detail Information
Posting Code
PS985P
Open Date
10/12/2022
Close Date
01/04/2023
Special Instructions to Applicants
EEO Statement
As an equal opportunity employer and learning institution, Macomb Community College recruits, hires and promotes for all positions without regard to race, religion, color, national origin, sex, age, or handicap. All employment decisions are based on the qualifications of each individual. No person shall be denied equal treatment as a result of a College practice or policy. The College is committed to racial, cultural, and ethnic diversity.
Auxiliary aids and services are available upon request to individuals with disabilities. Michigan Relay Center 1.800.649.3777 (Voice and TDD).
Auxiliary aids and services are available upon request to individuals with disabilities. Michigan Relay Center 1.800.649.3777 (Voice and TDD).
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