Job description

The Human Resources Business Partner is responsible for partnering with HR colleagues and key stakeholders and leaders to deliver HR service in line with the needs of the organization. Additional responsibilities include mitigation of risks to the company and positive influence to the organization.

This role is onsite in our Greenville, South Carolina location.

Description of Role and Objectives:

• The primary objective is to oversee and participate in the implementation and delivery of key HR initiatives as the key interface between the Human Resource organization and the business. They also translate business requirements into effective HR practices and deliver people solutions aligned to business objectives.

• The HRBP works at an operational level with multiple stakeholders, deals with complex and sensitive people management issues, and positively influences management and leadership around the people agenda and issues.

Responsibilities:

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:

Employee Relations

• Contribute to and support the delivery of the HR strategy in line with business objectives

• Support the development and continuous improvement of HR systems and policies in line with best practice

• Drive and deliver HR initiatives to support business needs, such as: employee engagement, management development, and organizational change

• Work in partnership with the operational management teams to identify opportunities and areas of improvement to support improved organizational and people performance in line with business needs

• Guide and coach supervisors and managers on employee relations and HR issues in line with Company policies and best practice, including disciplinary, grievance, performance, redundancy and absence management

• Support other roles within the HR team as required with other projects and operational issues, e.g. recruitment, payroll, benefits, and HRIS

• Responds to all employee relations incidents, investigates and seeks resolution

• Employee Relation log maintenance

Talent Management and Performance Management

• Identify trends and possible needs for intervention and liaise with the HR Lead to discuss appropriate interventions

• Highlight trends in specific groups and provide the same to the HR Lead and working together to agree on any appropriate actions

• Facilitate sessions with different levels of leadership to develop and communicate business goals and objectives i.e. coffee talk, NHO, and leave training.

Learning, Organization Development and Change Management

• Partner with HR Lead to identify and deliver HR related training as required.

• Support, develop, and coach business supervisors in relation to their approach and consideration of people issues, ensuring that they understand the impact of these on the individual and the business.

• Support the HR Lead on any culture change program; ensuring that they provide a value adding service in all change management programs: employee engagement action plan committee, coffee talk, suggestion box, welcome aboard survey

• Identify change management requirements and develop interventions

• Provide communications support as needed

• Continues to have oversight of the leave process and support the leave team as needed

Total Rewards, Promotions, HR Data and Records

• Works with HR lead to support operations with the salary review process guidelines

• Champions the accuracy of HR Data by driving stakeholders in the timely resolution of action items related to employee records

• Promotes the use of HR systems policies and processes, challenging appropriately as necessary.

• Supports the exit review process for staff, carrying out exit interviews etc.

Employee Programs and Initiatives

• Partner with HR Lead and other HR colleagues in the implementation of the strategic HR Plan, projects and initiatives at the company to positively add value to both our business and employees.

• Identify local project and HR initiatives in line with local group needs, working with the relevant HR Lead or HR Functional Lead, to gain additional support and leverage.

• Partner with key stakeholders to ensure that all HR projects and initiatives are appropriately communicated and implemented.

• Support, partner and develop POCs and/or SMEs in the implementation of HR Projects and initiatives where appropriate.

Growth and Development

• Will take one Human Resources topic class a month to promote growth and development

• Maintains SHRM and/or local HR memberships, if applicable

Additional Specific Duties & Responsibilities:

• Be hospitable and have a customer service related attitude

• Implement and respect Transcom World Wide standard practices.

• Ability to adapt to a changing environment

• The principle of service and support is one of your internalized values.

• Additional responsibilities and duties may be assigned and/or changed as needed.

Must have skills:

• Attention to detail

• Strong ability to set priorities and timelines

• Exceptional strategic thinking and analytical skills

• Confident ability to present professionally with internal and external executives

• Collaborate and work in a global, virtual team environment

• Strong interpersonal and collaboration skills

• Strong written and verbal communication and presentation skills

• Written communication preparation: decks, literature, documentation

• Proficiency with Microsoft Office and G-Suite of products

• Competitive mindset, drive for success

• Results oriented

• Strong ownership attitude

Qualification and experience:

To qualify for this role you must have…

• College degree and/or a combination of education and 5-7 years Human Resources experience

• Be PC literate: Office 98 (Word, Excel, PowerPoint), Google Docs

It will help if you have…

• Call center experience

Personality profile:

To be successful in this role you must be…

• People-oriented

• Outgoing and confident

• Team player, but also able to work independently with little direction

• Professional

• Strategic thinker

About Transcom

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 60 contact centers across 25 countries, delivering services in 33 languages to international brands in various industry verticals.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces. Proud to be recognized by FlexJobs as #12 on their list of the Top 100 companies to watch for remote work in 2022.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!

Important Information about the Application and Interview Process at Transcom:

• Transcom will NEVER ask for your personal information until AFTER you have been given a written offer of employment, that comes after a live interview with a recruiter.
• Transcom will NEVER invite you to an interview without you first successfully completing our ENTIRE application process, including assessments.
• Transcom will NEVER ask you to pay to get a job from us. We have no registration fees and Transcom pays for your background check.
• Transcom will NEVER send you a check to purchase equipment.
• Transcom will NEVER ask you to send any money to a third party.
• Transcom will NEVER ask you to purchase gift cards.
• Transcom uses Adobe Connect in our interviews, not Skype, Telegram or Zoom.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location

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