SUMMARY:

The person in this position is responsible for maintaining electronic records for railroad field personnel, and acting as a service agent between management teams and train and engine service (T&E) personnel. Answering field emergency calls. Dispatching maintainers to crossing malfunctions. Working with the proper personnel to protect malfunctioning crossings.

RESPONSIBILITIES:

• Evaluate and monitor train and engine service inactivity and adjust the workforce levels as required to meet service demands.

• Ensure that T&E positions are filled so that G&W North American railroads can operate in a safe and efficient manner.

• Respond to directives from field managers and public authorities.

• Assist in activities that support the operation of the train and engine crew, including but not limited to arranging crew lodging, transportation and job assignments.

• Perform various administrative duties relative to federal hours-of-service requirements.

• Other projects and duties as assigned.

• Receive incoming emergency calls

• Contact emergency personnel, working with internal and external departments

• Responsible for ticketing and tracking incidents

• Ability to multi-task in a fast paced environment

• Other projects and duties as assigned.

REQUIRED SKILLS AND/OR EXPERIENCE:

• Ability to effectively communicate both orally and in writing.

• Sound judgment and decision making skills.

• Strong interpersonal skills.

• Ability to analyze and solve problems in a fast paced environment.

• Demonstrated experience in Microsoft Office including Excel, Word, etc.

• Must be able to communicate, and listen via telephone, while actively working between multiple programs or data sources.

• Flexibility to work shifts as required to include weekends and holidays, 24/7 operation.

REQUIRED EDUCATION AND/OR CREDENTIALS:

• High School Diploma or GED or equivalent combination of education and experience required.

• Previous experience working in a call center or office environment preferred, but not required.

This position is employed by the specific entity set forth in the job posting.

Genesee & Wyoming Inc. and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.