Overview

Allied Universal®, North Americaas leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401(k), employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Amazing Opportunity!

• Pay Rate - $74970. 0 / Yearly
• Bi-Weekly Pay
• Uniforms and Necessary Equipment Provided at no cost
• Permanent, Full Time, Great Benefits
• Day /Overnight / Afternoon Shifts Available
• Paid Training
• Must provide Resume for Interview

Allied Universal is looking to hire a Operational Intelligence Center (OIC) Supervisor. The Operational Intelligence Center is a sophisticated command type center focused on customer service to retail centers across North America. The OIC Supervisor is responsible for supervising and managing the overall center. This includes supervising several specialists and intelligence analysts by providing guidance and support through excellent leadership. Supervisors must be able to understand and commit to memory several standard operating procedures and policies.

RESPONSIBILITIES:

• Oversee, monitor, and direct the daily job performance of OIC personnel in a 24/7 command center type setting through effective management and leadership of up to 30 personnel
• Ensure efficient operations of the center to serve as the hub for the monitoring, analysis, and interpretation of risks and threats; develop quality assurance programs to measure compliance and productivity among staff; develop and implement training and orders to resolve any deficiencies
• Provide timely communications and actionable intelligence to support the protection of people, assets/intellectual property, and infrastructure as it relates to interests/entities; review and edit work of direct reports as needed
• Identify the need to resolve operational challenges through the development of standard operating procedures and effectively train personnel to facilitate effective performance
• Ensure the health and safety of the staff and the OIC environment
• Carry out and attain the mission and goals of the OIC
• Ensure all systems are functioning properly, immediately notify appropriate stakeholders when they are not, and ensure service is restored in a timely manner
• Ensure effective response to, and management of, incidents, alarms, notifications, calls, and other activities related to OIC operations
• Provide shift oversight of intelligence activities, including assigning priorities, and review products
• Coordinate with corporate level security and security providers to provide necessary documentation in support of field operations
• Daily, identify and communicate all critical items requiring the attention of senior management
• Provide shift oversight of personnel to ensure compliance with rules and regulations and to meet expectations of executive leadership
• Assist in identifying new technologies and upgrades for existing systems
• Maintain effective and forthright communication with senior management and draft and/or complete reports as needed
• Act as the system and/or program manager for assigned system(s) and/or programs
• Attend weekly staff meetings
• Maintain strict confidence of operations, personnel, and management information
• Personal ongoing development
• Must maintain access to customer network, including customer 411
• Must complete required monthly training in a timely fashion
• Must complete Intelligence Analyst training

BASIC QUALIFICATIONS:

• Must possess one or more of the following:
  
  • Bacheloras Degree in Organizational Leadership, Business Management, or similar technical field of study
  • High school diploma with a minimum of 4 years of security industry specific work experience
• If previously employed, meaningful and verifiable work history
• Ability to prioritize workload based on urgency, ability to delegate tasks, and communicate to a range of audiences including to executive management
• Demonstrable analytic and critical thinking skills
• Leadership knowledge, experience, and application in a previous management position are required
• Must be able to ensure compliance, monitoring of assets, and making rapid notifications via mass communication resources
• Must demonstrate excellent computer skills with the ability to master several custom applications
• Flexibility to work all shifts and willingness to help address staffing shortfalls when needed
• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player
• Must be able to type a minimum of 40 words per minute with minimal error
• Post offer, must complete CritiCall pre-employment assessment with favorable results
• Post offer, must successfully complete Emergency Telecommunication Course (ETC)
• Excellent written and verbal communication skills
• Must be willing and able to work 12-hour shifts up to 14 days during special events, shortfalls, high traffic periods (Thanksgiving/Black Friday holiday weekend), and during emergency operations
• Must be willing and able to come into work early, stay past regularly scheduled time, and/or work on off days when necessary to ensure the center meets contractually obligated requirements per the client

PREFERRED QUALIFICATIONS:

• Bacheloras Degree in Organizational Leadership, Business Management, or similar technical field of study
• Industry specific work experience
• Supervisory experience in a command center type of environment such as an ICP, TOC, JOC, or EOC

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID